BC.Game Casino - Dobici igrača su konfiskovani.

I was playing bcgame, did my KYC deposited big and lost big, but as faith would have it, I deposited again and won but bcgame denied me of my winnings, I contacted them they never got a solution not until I lost almost everything back to them, it was then they said, I can withdraw my initial deposits with that, they blocked me from depositing.

The money I had left in my account wasn't up to all my deposits so I decided that I should be playing maybe faith will smile on me again but unfortunately they signed me out when they realized that I have huge bonuses to play with.

This is very unfair because I kept to their rules and regulations. When I was losing, there were no complaints but when I won and have earnings, they suspended my withdrawal and reopened when I have almost lost everything, I have bonuses to play on for me to earn my deposits again they decided to block me out and all effort to contact them through email becomes abortive.

I have deposited over 5million naira, I attached part of the deposit screenshot

Please kindly come to my rescue.

Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with BC.Game Casino.

Please allow me to ask you a few questions so I can better understand the situation.

• Could you please advise how long you were a player at the casino, and when exactly you were informed that you would be able to withdraw only the amount of your deposits?
• What games did you play to accumulate your current balance in the casino? (slots, live games, betting on sports)
• Did you achieve your previous winnings with the help of a bonus?

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

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If you notice anything suspicious, don’t hesitate to reach out to us directly.

Thank you for your patience, and stay safe.

* almost 5months old, June 2nd and my account was blocked 3days later

* Bc Crash game

* Yes after I have lost closed to 6million naira

* almost 5months old, June 2nd and my account was blocked 3days later

* Bc Crash game

* Yes after I have lost closed to 6million naira.

I deposited close to 6million in batches, won around 60million naira and they blocked my withdrawal, lost the 60million naira back and had an accumulated bonus of around 460,000 naira with winnings and they now suspended my account after agreement has been reached that if I have a total of my deposit, I could withdraw it

Thanks for your reply.

Could you please explain how much was on your player's balance when the casino made the following recommendation to you?

When was the last time you contacted the casino? Have you discussed the refund recently with casino support? What response have you received?

I have over 400,000 naira, I contacted them and the result from them is they permanently blocked my account on July 4th, 2025 that I run multiple accounts which is just a lie. I have just one account.

Thanks for your reply.

The casino representative provided evidence of multiple accounts being created and used some of them in short succession; the accounts are connected by several factors. Consequently, we understand the casino's accusations and won't be able to argue for your winnings to be returned. I recommend that you don't create multiple accounts in online casinos in the future to prevent similar issues.

Due to the aforementioned reasons, this complaint will now be closed. Thank you for your understanding. I am sorry we could not be of more help on this occasion. Please do not hesitate to contact us if you run into issues with any online casino in the future.