Blitz-bet Casino - Povlačenje igrača je odloženo.

The casino is holding my money, I have requested a withdrawal several times, I always wait 4 days for the money to be returned to my gaming account. I currently received an email saying that I should request a withdrawal via ktyptomenu, while I deposited the money via a credit card, so I cannot make a withdrawal via ktyptomenu. I am already desperate about the situation. They are holding my 12,000.

Casino mi zadržuje peníze, několikrát jsem žádala o výběr, vždy čekám 4 dny, aby se mi peníze vrátily opět na herní účet. Momentálně jsem dostala e-mail, že mám požádat o výběr přes ktyptomenu, přičemž jsem peníze vkládala přes kreditní kartu, takže přes ktyptomenu nemohu provést výběr. Jsem že situaci již zoufalá. Zadržují mi mých 12000.

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Hello,

Thank you very much for submitting your complaint.

I’m sorry to hear about your withdrawal issue. Please understand that the variety and accessibility of payment methods are not managed by the casino exclusively. Several factors as the Licensing Authority, geolocation, contracts with the payment providers, and bank restrictions, all have a major influence. If a payment method is available for deposits, it doesn’t necessarily mean that it will be offered for withdrawals too; also, it can be discontinued at any time. Unfortunately, casinos are sometimes powerless and limited in offering payment methods to their customers.

• Could you please advise if you have been informed about any alternative method to withdraw your winnings?
• Was your account verified successfully in the past?
• Were you asked to make a minimum crypto deposit in order to be allowed to withdraw via crypto?
• Could you please share with me your communication with the casino regarding the payout arrangements? Send emails or chat transcripts to my email at [email protected], or post screenshots here

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Tomas

Dear barborasp,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.