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They closed my account because I had another account that I didn't remember, the casino decided to close my account and refund me the last deposit which was 20 euros, but not the previous one which was half an hour before which was 60 euros. In addition, I played those 80 euros in bets with total winnings of about 70 euros, but they decided to cancel the pending bets.

I claim my entire balance or if they decide to return the deposits that are not the last one, it is not fair, they keep the money because they want to, they are thieves and scammers, remember that I made previous deposits of around 100 euros a few days before.

Me han cerrado la cuenta porque tuve otra cuenta ue no recordaba, e casino decide cerrarme la cuenta y reembolsarme el último depósito que son 20 euros, pero el anterior que es de media hora antes de 60 euros no, además esos 80 euros los jugué en apuestas con ganancias totales de unos 70 euros pero deciden cancelar la apuestas pendientes .

Reclamo l totalidad de mi saldo o si deciden devolver los depósitos que no se el último no es justo se quedan el dinero porque les apetece, son ladrones y estafadores, recordar que hice anteriores de depositos de cerca de 100 euros unos días antes .

Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with IviBet Casino.

Please allow me to ask you a few questions so I can better understand the situation.

• Could you please clarify whether you opened multiple accounts in the casino or not, to your knowledge?
• What games did you play to accumulate your current balance in the casino? (slots, live games, betting on sports)
• Did you achieve your current balance with the help of a bonus?
• Could you please share with me your communication with the casino regarding the issue? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

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Stay safe.

I have another account which I didn't even know existed.

I have not made any profit with any bonus.

My account was closed a month after depositing more than 200 euros.

And only the attempt to make a withdrawal has been closed.

Yesterday I made 2 deposits of 60 and 20 euros.

They've refunded me €20 for my last deposit and canceled my pending bets, which were once a winner. (€50)

I request at least the balance of my cancelled bets.

It's unbelievable that they close the account and tell me directly that they confiscate my money.

When I haven't gotten any benefit from any bonus or anything.

If your answer is clear and concise

Tengo otra cuenta la cual ni sabía su existencia.

No he obtenido ninguna ganancia con ningun bono

Me han cerrado la cuenta después de un mes después de hacer ingresos de más de 200 euros.

Y solo ha sido cerrada la intentar hacer un retiro.

Ayer realice 2 depósitos de 60 y 20 euros .

Me han devuelto 20 euros el último depósito y anulando mis apuestas pendientes las cuales un fue ganadora. (50€)

Solicito al menos el saldo de mis apuestas canceladas .

Es increíble que cierren la cuenta y me digan directamente que confiscan mi dinero.

Cuando no he obtenido ningún beneficio de ningún bono ni de nada.

Si respuesta es clara y concisa

Thanks for your reply.

• Could you please specify when you have had an account on this website?
• Have you withdrawn winnings in the past?
• Was your account verified?
• Do I understand correctly that you haven't accepted any bonuses in the casino?
• Have you bet on sports exclusively?

Please let me know.

I don't remember when I had an account. I seem to remember that I registered and didn't deposit anything, so I never withdrew any winnings. Sports betting

No recuerdo cuando tuve una cuenta, yo creo recordar que me registre y no dietista nunca llegué a depositar, nunca retire ganancias por tanto. Apuestas en deportes

Hello Jesusmndez,

We would like to update you that due to Tomas, your designated resolver, being on vacation, we have opted to extend the timeline by an additional 7 days. Since Tomas has an in-depth understanding of your situation and maintains direct communication with the casino, we find this extension justified. Your patience is sincerely appreciated, and I assure you that Tomas will contact you at the earliest opportunity.

Thank you for your understanding and ongoing patience.

Best regards, Casino Guru

Thanks for your reply.

Please understand that if you mainly placed bets on sports betting and your account has been blocked, the casino probably detected activity that requires further investigation. There are many multiple-account strategies used by players focusing on sports betting. Since we don't have enough insight into this field of online gambling, we wouldn't be able to interpret the casino's results of the investigation and/or their explanation correctly and judge this case fairly. We don't think that your complaint is unjustified; we just couldn't evaluate the issue properly. We would really like to help, but it is impossible for us this time.

Unfortunately, after gathering all the necessary information, we are forced to reject this complaint. Sorry, we were not able to help you with this one, but please, do not hesitate to contact us in the future if you run into issues with any online casino, and we will try our best to help.