Jackbit Casino - Igrački račun je nepravedno zatvoren.

Hi! Plese help me! I got scammed on 1338 usdt.

My story: I registred 12.10 on Jackbit.com and accepted Terms and Conditions. Placed some bets won some money, made withdrawal in 683 USDT, and keeped playing. After some time I placed one more withdrawal and It was rejected. I opened chat they said me do verification, after that video verification. I passed all of that, placed withdrawal and they emailed me that my account was closed specifically section of 3 of Terms and conditions. But when I read it it says that Ukraine people cant play BUT! When I accepted it 12.10 there were no restrictions to Ukrainian people. So they CHANGED terms and conditions and didnot told me about that, not on MAIL not on site NOWHERE. And I am living in Europe (NOT RESTRICTED On JACKBIT) IF I KNEW THAT I obviosly made it not on Ukrainian. I'm asking the Jackbit team to be understanding and pay me my money. There was no information about updating the terms of service, and the funny thing is, my friend withdrew his winnings on October 21st, also having verified his Ukrainian documents. My account was closed on October 22nd and my winnings were not paid. This means the new terms were introduced on the 22nd, even though I completed verification on the 20th or 21st and sent the video on the 21st. I ask your team to help me, and also the Jackbit team to pay me my winnings, because this is unfair, to say the least. I have documents from other countries.

I didnot used any bonuses nothing else, just played sportbets and casino. All screenshots will keep here. THANKS

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Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Jackbit Casino. I tried checking the casino's website terms and conditions; however, at this time, it wasn't available

Please allow me to ask you a few questions so I can better understand the situation.

• What games did you play to accumulate your current balance in the casino? (slots, live/table games, betting on sports)
• Did you achieve your current balance with the help of a bonus?

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

I played slots and sport bets

No bonusec at all

Thanks for your reply.

• Could you please explain whether you are a resident of Ukraine or Finland?
• Which country have you filled out in your profile when registering an account in the casino?

Thanks in advance for your cooperation.

both of them, but when I accepted terms and conditions there was no restrictions to Ukraine .

It is NO kyc casino so I filled nothing in profile, after withdrawal I was requested for KYC

I didnot got any updates to terms and conditions and I passed KYC like ukraine.

Casino dont resolve this problem please help to reach them

THANKS

Dear sintle,

Thank you for your cooperation and for providing all the necessary information. I truly appreciate the time and effort you’ve taken to share everything with us so far.

Your complaint will now move to the next stage of our process and be handled by your dedicated Resolver, Adam (adam.m@casino.guru). This is a standard step in our procedure, as the Resolver will take over communication with the casino directly and manage your case from this point onward.

No action is required from you right now. Your Resolver will reach out through this thread if any additional details are needed. You can rest assured that your case is in very capable hands.

I wish you the best of luck and hope your case will be resolved to your satisfaction soon.

Kind regards,

Tomas

Hello,

I have reviewed your case and will contact the casino to see if I can help.

We would like to invite Jackbit Casino to join the conversation and participate in the resolution of this complaint.

Dear Jackbit Casino,

Can you please provide further information about the reasons for blocking the player's account?

Kind regards,

Adam

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

Dear Sintle and Adam,

Firstly, we would like to apologize for the delayed response to the complaint.

Upon reviewing the details, we confirm that the account was closed due to the player’s citizenship, specifically Ukraine. As stated in Section 3 of our Terms & Conditions, access to the website is not permitted for residents of, or individuals accessing from, the following territories: Russia, Belarus, Lithuania, Georgia, Ukraine, Poland, Latvia, Romania, and Moldova.

The ID verification was requested following the second withdrawal request, which was later rejected due to confirmation of the player’s citizenship. We would also like to note that the player’s first withdrawal was processed successfully, amounting to double their total deposit. Since the citizenship was verified during this process, all excessive winnings have been deducted from the account in accordance with our policies.

Sincerely,

Jackbit Casino

Hello Jackbit Casino,

Thank you for your reply and the additional information. Can I please ask if there is anything preventing players from these territories from creating an account? For example, are IPs from there blocked from registering? Is the player required to provide information regarding their country of residence/citizenship when registering or before making a deposit?

Kind regards,

Adam

U dont understand WHEN I MADE ACCOUNT Ukraine was not restricted I played there made some withdrawal, and aftend one was requested KYC. I passed it and they closed account. SO WHEN I MADE ACCOUNT no restrictions. They changed TERMS and conditions and dont inform me

Thats why I ask to pay me money it is unfair

they dont wrote me email, no notifications on site like YO check we changed our terms and conditions check and accept new one

U got me? SO it is unfair that I COULDNOT know that ukraine was restricted right in day when I passing KYC, IF I KNEW THAT I will pass KYC on my other passport because I am not only ukranian citizen

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

Hello sintle,

I have now reached out to the casino via additional channels of communication in the hope that we can get the casino to provide further details. I will allow one more week on the timer in the hope that we can still find a resolution for you, and will update further if I receive a reply.

Kind regards,

Adam

Dear sintle,

I have tried to contact the casino repeatedly but had no further reply. I’m afraid there is not much that can be achieved without cooperation from its side.  I will mark the complaint as "unresolved" in our system. I understand this isn't a satisfactory solution to your issue. However, the decrease in the rating caused by unresolved complaints might help to change the casino's approach. If the casino decides to react, we will reopen the complaint, and you will be notified by email. 

In the meantime, I recommend you contact the Curacao Gaming Control Board and submit a complaint to them. The regulator states that it will not handle individual disputes between players and 

operators, but if you would like to try and contact them anyway, you can do so here: (complaints@cga.cw). Please let me know how they responded (adam.m@casino.guru).

Best regards,

Adam M

Dear sintle,

The complaint has been reopened at the request of the casino. They have informed me that they have returned the previously deducted amount to your balance and made it available for withdrawal. Could you please confirm whether you have received the payment and if the matter is now resolved?

Kind regards,

Adam

Dear sintle,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Adam
Casino.Guru