Sesame Casino - Povlačenje igrača je odloženo.

Hello.

I've been making deposits with my card at the SESAME online casino for a month now and I won 90 euros, but they don't want to give it to me.

For 3-4 days they haven't accepted my ID card, which is visible and there are no notes about its verification.

After 10 times of chatting and emailing, they accepted my request and everything was supposedly normal.

I made a withdrawal and after 15 minutes they refunded my money.

I started writing and calling them again.

After they accepted my ID card, they told me they wanted me to send it again, but with a selfie of me holding it, which is already a mockery.

I took a selfie holding my ID card and they didn't look at it.

I don't have any nerves anymore, believe me. I'm disabled, and these people cut my life short. How can they mess with people like that?

Please do something.

I would be grateful.

Здравейте.

От един месец правя депозити с моята карта в онлайн казино SESAME и спечелих 90 евро, като не искат да ми ги дават.

3 - 4 дена не ми приемат личната карта, която е видима и няма никакви забележки за верификацията и.

След 10 пъти писане в чат на имейл ми я приеха и уж всичко нормално.

Направих теглене и след 15 мин. ми върнаха парите.

Пак почнах да пиша и да им се обаждам.

След като приеха личната ми карта, ми заявиха, че искали пак да я пратя, но със селфи като я държа, което вече е подигравка.

Направих селфи като държа личната карта и не го разглеждат.

Вече нямам нерви, повярвайте ми. Инвалид съм, а тези хора ми сакратиха живота. Как може така да се гаврят със хората.

Моля ви направете нещо.

Ще съм ви благодарен.

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Dear niki79zh,

Thank you for submitting your complaint. I’m sorry to hear about the difficulties you’re experiencing and appreciate you bringing this to our attention. To help me fully understand the situation and assist you as quickly as possible, could you please answer a few brief questions?

• Have you made any successful withdrawals from your account previously?
• Do I understand correctly that verification has not been completed yet?
• Were your winnings accumulated while a bonus was active, or without an active bonus? If a bonus was active, please specify which one.

We will do our best to resolve this issue promptly. Thank you in advance for your reply.

Best regards,

Kristina

Dear niki79zh,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Kristina
Casino.Guru