Frumzi Casino - Dobitci igrača su odloženi u kazinu Frumzi.

Hello, I would like to file a complaint against Frumzi Casino! I claimed a prize on May 8th, of course it was only a small amount, 320,000 HUF, but I didn't receive it! I have written to them several times, but the answer is still under investigation! I would like to get help! This time seems like a lot! I didn't have a bonus game! Thank you very much, I have saved my photos!

Űdv panaszt szeretnék tenni a frumzi casino ellen! Május 8-án útaltam nyereményt persze csak keveset engedett 320 000 ft de aztsem kaptam meg ! Már többször írtam nekik de a válasz ugyan az kivizsgálás alatt van ! Szeretnék segítséget kapni ! Ez az idő már soknak tűnik! Nem volt bonusz játékom ! Köszönöm szépen vannak kimentett fotóim!

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Dear Talaber1964,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

• Have you made any successful withdrawals from the casino in the past?
• Could you please confirm that you have passed the KYC verification?
• Have you accumulated your winnings with the help of a bonus?
• Could you please provide more details about the prize of 320,000 HUF? Which game did you play when you won?
• Could you please explain what the amount of 11,000,000 HUF represents in your situation?

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas