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I have won €4000 from a deposit bonus for 1 month now I made a withdrawal of €500 from it in the first 7 days then I have requested a withdrawal of €1500 in 3 different withdrawals because that is what the casino allows as active withdrawal requests since 27/06 and I have not received my money yet. I contact them and they keep telling me that there is an unexpected delay and that they are prioritizing me and nothing is being done.

Εχω κερδίσει 4000€ από μπόνους κατάθεσης εδώ και 1 μήνα έκανα μια ανάληψη 500€ από αυτά τις πρώτες 7 μέρες έπειτα έχω κάνει αίτηση ανάληψης 1500€ σε 3 διαφορετικές αναλήψεις επειδή τόσο επιτρέπει το καζίνο ως ενεργές αιτήσεις για ανάληψη από τις 27/06 και δεν έχω λάβει τα χρήματα μου ακόμα. Επικοινωνώ μαζί τους και μου λένε συνέχεια ότι υπάρχει απρόσμενη καθυστέρηση και ότι με έχουν σε προτεραιότητα και τίποτα δεν γίνεται.

Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

• Have you made any successful withdrawals from the casino in the past?
• Could you please confirm that you have passed the KYC verification?
• When was the last time you were in contact with casino support?

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

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Thank you for your patience, and stay safe.

I have made withdrawals in the past and in fact in June they put €500 in my account out of €4000. €3500 is left and has been frozen since 27/06. I have 3 active withdrawal requests because that's how much it allows and none of them have been credited.

I have verified the account, nothing is needed.

I contacted the casino 3 days ago and they told me the same thing I told you, that my money is protected and that there is an unexpected delay.

Εχω κάνει αναλήψεις στο παρελθόν και μάλιστα τον Ιούνιο μου έβαλαν τα 500€ από τα 4000€. Έχουν μείνει τα 3500€ και έχουν παγώσει από τις 27/06. Έχω 3 ενεργά αιτήματα ανάληψης γιατί τόσα επιτρέπει και δεν έχει μπει κανενα από αυτά.

Εχω κάνει επαλήθευση δεν χρειάζεται τίποτα ο λογαριασμός

Επικοινώνησα πριν 3 μέρες με το καζίνο και μου είπαν τα ίδια αυτά που σας είπα ότι είναι προστατευμένα τα χρήματα μου και ότι υπάρχει αναπάντεχη καθυστέρηση

We'd like to inform everyone following this case that the player has marked this complaint as resolved using the dedicated button.

Dear pierrosnikos4070,

We are pleased to hear that your issue has been resolved. We will mark the complaint as 'Resolved' in our system. Thank you for your cooperation and confirmation. If you experience any future issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.

As always, our services are free of charge, and we do not accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot: https://trustpilot.com/evaluate/casino.guru. Your honest review, along with any suggestions for improvement, would be incredibly valuable. It can also help others who are considering contacting us for assistance with online casino-related matters.

Thank you in advance for your time and feedback.

Best regards,

Tomas