Napravio sam nalog koristeći bonus na depozit kada sam pobedio i igrao kroz uslove klađenja bonusa koji sam nastavio da osvajam i uspeo sam da dobijem £2500. Pokušao sam da potvrdim nalog, ali je otpremanje na sajt nastavilo da prikazuje poruke o grešci, pa sam im poslao sve tražene dokumente e-poštom. Otpremili su sve dokumente osim mog dokaza o adresi kada sam konačno uspeo da uđem u ćaskanje (uopšte nije bilo od pomoći) Rečeno mi je da to mora da bude dokaz na papiru, a ne snimak ekrana mog onlajn naloga, pa sam poslao sliku svog papira izjava . Dva dana kasnije ovo još uvek nije učitano jer su imali i moju vozačku dozvolu na kojoj je bila moja adresa. Zatim su nastavili da oduzimaju £2313 sa mog stanja na računu rekavši da sam prekršio uslove i odredbe svog bonusa. Kako smo, kao što sam rekao, već sam igrao uslove klađenja, podneo sam zvaničnu žalbu i čekam rešenje. NE GUBITE VREME I NOVAC NA OVOM KAZINU
I created an account using a deposit bonus when I won and played through the wagering requirements of the bonus I continued to win and managed to get £2500. I tried to get the account verified but upload on site continued to show error messages so I emailed all the requested documents to them. They uploaded all documents apart from my proof of address when I finally managed to get through to live chat( not helpful at all) I was told it had to be paper based evidence not screenshot of my online account so I sent a pic of my paper statement . Two days later this was still not uploaded bearing in kind they also had my driving licence which showed my address. They then proceeded to deduct £2313 from my account balance saying I was in breach of my bonus terms and conditions. How we as stated I had already played the wagering requirements I have raised an official complaint and waiting for a resolve. DONT WASTE YOUR TIME AND MONEY ON THIS CASINO