Zatvorio sam račun, izvršio povlačenje 30. novembra i preostalih 48 treba da se vrati. Kontaktiram ih 10 puta poštom. 25 puta putem ćaskanja i kontaktirao sve njihove licence i sve se bas ništa nije promenilo. Ovo je prva i poslednja poruka. Takođe znam da kada zatvorite svoj račun, povlačenje može potrajati duže. Imao sam to u Kansinu, BetnFlik-u, OneCasinu i još mnogo toga, tako da znam kako funkcioniše.
'' Kontakt putem e-pošte (Andi) (11.4.2023. 09:54)
Zdravo Gino,
Hvala što ste nas kontaktirali.
Želimo da vas obavestimo da vaš zahtev za povlačenje i povraćaj sredstava još uvek obrađuje i razmatra relevantno odeljenje. Možete biti sigurni da ćemo vas obavestiti čim budemo imali novosti. ''
'' Kontakt putem e-pošte (Mike) (15.11.2023. 15:25)
zdravo Gino,
Hvala vam na odgovoru.
Imajte na umu da smo sada kontaktirali relevantni tim i čekamo povratne informacije. Čim budemo imali ažuriranje, kontaktiraćemo vas putem e-pošte. ''
Dobio sam i većinu transkripata ćaskanja kao dokaz.
Ali u ovom trenutku ne mogu ništa da uradim.
Želim da moj novac i njihove potrebe budu nešto što štiti igrača jer sam pitao ovo u poslednjem ćaskanju:
Gino: ako mi i dalje ne platiš posle 2 meseca
igrač još uvek ne može ništa da uradi kako treba?
Josif:
Za sada, jedini savet koji možemo da pružimo je da sačekamo ažuriranje u vezi sa povlačenjem na čekanju
Kao što sam rekao igrao u mnogim kazinoima, ali čekati VIŠE od 17 dana čak i nakon što su kontaktirali njihovo finansijsko odeljenje ili kako me zovu relevantno odeljenje više od 11 puta, a I dalje ništa nisu uradili je previše namešteno.
Closed my account, made an withdraw on the 30th of November and the remaing 48 need to be refunded. I contact them litterly 10 times by mail. 25 times by chat and contacted all their licenses and everything litterly nothing changed. This is the first message and last message. I also know that when you close your account an withdraw can take longer. I had that in Kansino, BetnFlix, OneCasino and way more so i know how its works.
'' Contact By Email (Andy) (11/04/2023 09:54 AM)
Hi Gino,
Thank you for contacting us.
We would like to inform you that your withdrawal request and refund is still being processed and reviewed by the relevant department. You can be assured that we will notify you as soon as we have an update. ''
'' Contact By Email (Mike) (11/15/2023 03:25 PM)
Hello Gino,
Thank you for your reply.
Please note that we have now contacted the relevant team and is waiting for feedback. As soon as we have an update, we will contact you via email. ''
i got most of the chat transcripts as proof as well.
But at this point i litterly can't do anything.
I want my money and their needs to come something that protects the player because i asked this in the last chat:
Gino: if you still dont pay me after2 months
a player litterly still can not do anything right?
Joseph:
For now, the only advise we can provide is to wait for an update regarding the pending withdrawal
Like i said played in a lot of casino's but to wait MORE than 17 days even after contacting their finance department or how they call i relevant department more than 11 times and STILL didn't do anything is way too rigged.
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