Dragi t4jrnznkni,
Hvala vam puno što ste podneli ovu žalbu. Žao mi je što čujem za vaš problem. Dozvolite mi da vam postavim nekoliko pitanja da razjasnim vašu situaciju.
Da li sam u pravu kada sam shvatio da ste se samoisključili preko Komisije za igre na sreću Kahnavake?
Imajte na umu da ako ste samoisključeni putem provizije za igre, ovo isključenje se odnosi samo na kazina koji rade pod njihovom licencom. Pošto 1Spin&Vin kazino nije licenciran od strane Kahnavake-a, oni ne bi imali pristup bilo kakvim informacijama o vašem samoisključenju.
Možete li potvrditi da li ste direktno obavestili ovaj kazino o svom samoisključenju?
Nadam se da možemo da vam pomognemo u brzom rešavanju ovog pitanja. Hvala unapred na odgovoru.
Srdačan pozdrav,
Veronika
Dear t4jrnznkny,
Thank you very much for submitting this complaint. I'm sorry to hear about your problem. Please allow me to ask you a few questions to clarify your situation.
Am I correct in understanding that you self-excluded through the Kahnawake Gaming Commission?
Please note that if you are self-excluded through the gaming commission, this exclusion applies only to casinos operating under their license. Since 1Spin&Win Casino is not licensed by Kahnawake, they would not have access to any information about your self-exclusion.
Could you please confirm whether you informed this casino about your self-exclusion directly?
I hope we can assist you in resolving this matter promptly. Thank you in advance for your reply.
Best regards,
Veronika
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