Zdravo Mihal,
Hvala vam što ste nam se obratili i izvinjavamo se zbog prouzrokovanih neprijatnosti.
Što se tiče slučaja sa igračem gjsuv73, sproveli smo detaljnu istragu i otkrili sumnjive aktivnosti kod svih uključenih strana. Ova aktivnost je protumačena kao kršenje naših opštih uslova navedenih u nastavku, kao rezultat toga, dobici su konfiskovani i povezani nalozi su trajno zatvoreni.
-----------------------------------------------------
Opšti uslovi
3.12
Razumete i slažete se da striktno zabranjujemo dosluh i prevaru sa vaše strane. Zadržavamo pravo da poništimo sve opklade za koje opravdano verujemo da su napravljene kao rezultat takvog ponašanja i da izgubimo i zatvorimo sva sredstva sa vašeg računa ako opravdano verujemo da je došlo do prevare ili dosluha.
Promotivni uslovi
2.2.3. Prevarno profitiranje ili pokušaj profitiranja od bilo kakvih bonusa, promocija, ponuda, itd. Sajta.
8.5. Ako razumno utvrdimo da su vaše radnje lažne (uključujući, ali ne ograničavajući se na: 1. više naloga kojima upravlja ista osoba 2. naloge za uplatu/povlačenje sredstava/novčanike povezane sa drugim nalozima) u svrhu zloupotrebe ili zloupotrebe bonusa, rezervišemo pravo da poništi sve bonuse i dobitke i zadržava pravo da odmah zatvori povezane račune.
-----------------------------------------------------
Ace Casino je licencirani onlajn kazino i ne toleriše bilo kakvo kršenje naših uslova i odredbi, uključujući organizovane mreže koje zloupotrebljavaju naše ponude.
Potkrepljujući dokazi su dostavljeni Casino Guru timu.
Pozdravi.
Hi Michal,
Thank you for reaching out to us and we apologize for the inconvenience caused.
Regarding the case with player gjsuw73, we conducted a thorough investigation and found suspicious activities across all the parties involved. This activity was interpreted as a violation of our general terms and conditions listed below, as a result, the winnings were confiscated and associated accounts were permanently closed.
---------------------------------------------
General Terms and Conditions
3.12
You understand and agree that we strictly prohibit collusion and fraud on your part. We reserve the right to void any bets that we reasonably believe have been made as a result of such conduct and to forfeit and close all funds from your account if we reasonably believe that fraud or collusion has taken place.
Promotional Terms and Conditions
2.2.3. Fraudulently profiting or attempting to profit from any bonuses, promotions, offers, etc. of the Site.
8.5. If we reasonably determine that your actions are fraudulent (including but not limited to: 1. multiple accounts operated by the same person 2. deposit/withdrawal accounts/wallets associated with other accounts) for the purpose of misusing or abusing the bonus, we reserve the right to void all bonuses and winnings and reserves the right to immediately close the associated accounts.
---------------------------------------------
Ace Casino is a licensed online casino and does not tolerate any violation of our terms and conditions, including organized networks that abuse our offers.
Supporting evidence has been submitted to the Casino Guru Team.
Regards.
Automatski prevedeno: