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I asked for a withdrawal of R$1565.35 they asked me for an identity document and video selfie to validate the account, I sent everything correctly and they just blocked my account and they don't want to pay me, I don't know what they are going to do with my documents and my information.

this site is from the company Versus Odds BV, I have already filed a complaint with the regulatory bodies

eu pedi o saque de R$1565.35 eles me pediram documento de identidade e video selfie pra validar a conta, eu enviei tudo certinho e eles simplesmente bloquearam minha conta e não querem me pagar, não sei o que vão fazer com meus documentos e minhas informações.

esse site é da empresa Versus Odds B.V., ja abri reclamação nos orgãos reguladores

Hello mekanna,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Aposta1 Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise since when exactly is the verification process ongoing? Which documents have been already approved and which ones not? When was the last time you speak to the casino and what was it about?

Please note that the verification process may take up to 14 days after sending in all the requested documents.

Looking forward to your answer.

Regards,

Nick

they informed me that validation took 3 business days, and it passed and they blocked me

I don't have access to the account, and they just don't say the reason for the block.

eles me informaram que a validação levava 3 dias uteis, e ja passou e eles me bloquearam

não tenho acesso a conta, e eles simplesmente não falam o motivo do bloqueio.

I am even talking via email to the company Versus Odds BV so that they return my money because the bet1 site is not acting correctly

inclusive estou conversando por email a empresa Versus Odds BV para que devolvam o meu dinheiro pois o site aposta1 não está agindo corretamente

BET 1 sent me an email saying that there is no transaction in my account that can be reversed

THEY JUST ROBBED ME!!

They claim they can't explain why!! this is theft!

The company VersusOdds has not answered me yet, I want at least my deposit of R$1000.00

APOSTA 1 me mandou email dizendo que não tem transação em minha conta que possa ser feito estorno

ELES SIMPLESMENTE ME ROUBARAM!!

Alegam que não podem explicar o motivo !! isso é roubo!

A empresa VersusOdds ainda não me respondeu, eu quero pelo menos o meu depósito de R$1000,00

Thank you mekanna for all the information provided. I will now forward your complaint to my colleague Stefan (stefan.m@casino.guru) who will be assisting you from now on.

Wish you best luck resolving it.

Regards,

Nick

Dear mekanna,

I am so sorry to hear your withdrawal hasn't reached you yet. I will contact the casino and try my best to resolve the issue as soon as possible.

Now I would like to invite an Aposta1 Casino representative to join this conversation and participate in the resolution of this complaint.

Dear Aposta1 Casino,

Could you please state why the player's withdrawal has not yet been paid out and when he can expect the payment?

Thank you in advance for providing the information.

Kind regards,

Stefan

Thanks for your attention, the people at XCM Licensing are already aware of the case as well and I hope they can help me solve it with VersusOdds (this is the company that owns bet1.com)

obrigado pela atenção, o pessoal da XCM Licensing ja está sabendo do caso tambem e espero que me ajudem a resolver junto à empresa VersusOdds (essa é a empresa dona do aposta1.com)

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

the staff at LICENSING XCM sent me an email saying that the account was blocked and my DEPOSITS were returned, but the website APOSTA1.COM has not paid me ANYTHING YET!! THEY'RE ROBBING ME!

and bet1 is acting in bad faith because now they no longer answer my emails

o pessoal da LICENSING XCM me mandou email dizendo que a conta foi bloqueada e meus DEPOISTOS foram devolvidos, mas o site APOSTA1.COM não me pagou NADA AINDA!! ESTÃO ME ROUBANDO!

e a aposta1 está agindo de má fé pois agora não respondem mais os meus email

Dear ken,

I tried to contact the casino but without success. I am afraid, there is not much that can be done without cooperation from their side. I will mark the complaint "unresolved" in our system. I understand this is not a satisfactory solution to your issue. However, the decrease in rating caused by unresolved complaints could help to change the casino's approach. If the casino decides to react, we will reopen the complaint and you will be notified by email. The casino can request to reopen the complaint anytime.

In the meantime, I recommend that you contact the responsible gaming authority - Antillephone N.V. (Curacao) and submit a complaint to them (certria@gaminglicences.com and/or complaints@gaminglicences.com). Before submitting the complaint, make sure you provide all the necessary information: your personal data, the casino details, your login details in the casino, the issue description, and supporting attachments if it is needed. Please note it is a rather passive licensing authority and you can wait a long time for an answer. Moreover, the license is not verifiable on the casino's website, it is only mentioned on the website, without placing any license validator there, which means the casino may have no valid license at all.

I wish I could be of more help. I sincerely hope you will not come across a problem like this again.

In case you need any help, please contact me at stefan.m@casino.guru.

Best regards,

Stefan, Casino.Guru