Dragi Mirsi19 i Mihal,
Hvala vam na kontinuiranom dijalogu i što ste podelili svoje brige. Poštujemo ulogu koju Casino Guru igra u zajednici igara na mreži i razumemo važnost transparentnosti i pravičnosti u rešavanju sporova.
Međutim, moramo ponoviti naš stav u vezi sa deljenjem osetljivih informacija o klijentima. Iako prihvatamo da korisnici mogu da pristanu na odredbe i uslove vašeg foruma, koji uključuju odredbe za deljenje informacija, takvi ugovori ne zamenjuju zakonske obaveze i standarde kojih se moramo pridržavati kao regulisani operater kockanja.
Prihvatanje uslova na platformi treće strane ne predstavlja pravno obavezujuće ovlašćenje koje nam omogućava da otkrijemo osetljive informacije o klijentima. Takvo ovlašćenje mora biti formalno, obično ga daje ovlašćeni advokat ili notar, i direktno povezano sa interesom stranke koju želi da zastupa.
U svetlu ovoga, moramo zadržati svoj stav o neotkrivanju osetljivih pitanja bez formalnog i zakonskog ovlašćenja. Ovo osigurava zaštitu privatnosti naših kupaca i usklađuje se sa našim regulatornim obavezama.
Cenimo naš odnos sa vašim forumom i posvećeni smo radu u zakonskom okviru kako bismo pomogli na bilo koji način koji ne ugrožava naše standarde ili privatnost naših igrača.
Srdačan pozdrav,
Bahigo
Dear Mirsy19 and Michal,
Thank you for your continued dialogue and for sharing your concerns. We respect the role that Casino Guru plays in the online gaming community, and we understand the importance of transparency and fairness in the resolution of disputes.
However, we must reiterate our position regarding the sharing of sensitive customer information. While we acknowledge that users may agree to the Terms and Conditions of your forum, which include provisions for sharing information, such agreements do not supersede the legal obligations and standards that we must adhere to as a regulated gambling operator.
Acceptance of terms on a third-party platform does not constitute a legally binding authorization that allows us to disclose sensitive customer information. Such authorization must be formal, typically provided by an authorized solicitor or notary, and directly related to the party's interest it seeks to represent.
In light of this, we must maintain our stance of non-disclosure on sensitive matters without formal and lawful authorization. This ensures the protection of our customers' privacy and aligns with our regulatory obligations.
We value our relationship with your forum and are committed to working within the legal framework to assist in any way that does not compromise our standards or the privacy of our players.
Best regards,
Bahigo
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