Zdravo Kir2200,
Ja sam Mihal i preuzeo sam vašu žalbu. Pregledao sam vaš slučaj, i iako mogu da razumem da vam je teško da prisustvujete zakazanim razgovorima, ali se očekuje da će igrači dogovoriti vreme koje im odgovara i da se potrudite da prisustvujete zakazanom video pozivu , posebno kada je u pitanju njihov dobitak. Možda je uzimanje pola dana odmora mogla biti jedna od opcija kako da se uverite da ste dostupni za verifikacioni poziv.
Kontaktiraću kazino da vidim da li mogu da pomognem.
Pozivamo Bet Andreas kazino da se pridruži razgovoru.
Poštovani Bet Andreas kazino,
Koliko sam razumeo, igrač je propustio zakazane verifikacione pozive u dva navrata; međutim, izgleda da su za to imali valjane razloge. Da li bi bilo moguće učiniti još jedan pokušaj da se dozvoli igraču da završi video verifikaciju u određeno vreme? Ovo bi pokazalo vašu posvećenost pristupačnosti korisnika i zadovoljstvu kupaca.
Hello Kir2200,
I'm Michal, and I have taken over your complaint. I have reviewed your case, and although I can understand that it is difficult for you to attend the scheduled calls, but it is expected that the players will arrange a time that suits them, and they should make any effort to attend the scheduled video call, especially when it's concerning their winnings. Perhaps taking a half day off could have been one of the options how to make sure you are available for the verification call.
I will contact the casino to see if I can help.
We would like to invite Bet Andreas Casino to join the conversation.
Dear Bet Andreas Casino,
I understand that the player missed the scheduled verification calls on two occasions; however, it seems they had valid reasons for this. Would it be possible to make one last attempt to allow the player to complete the video verification at a specific time? This would demonstrate your commitment to user friendliness and customer satisfaction.
Automatski prevedeno: