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I’ve been trying to withdraw funds on my account but my requests are being rejected all the time without explanation. I sent all documents for account verification, didn’t have active bonus. I keep trying to contact live help but there is no response whatsoever. It looks like they avoid me. I’m not sure what to do. I was accepted as a player and my deposits were accepted, at the moment I can only access my account but I can’t play anymore. I didn’t receive one single message from them explaining the matter.

Hello Sonador5,

Thank you very much for submitting your complaint. I’m very sorry to hear about your problem. Have you received any confirmation about successful verification? When exactly did you send all the documents, please?

Also, I tested the live chat and I received a response almost immediately, in addition to his I was informed that the live chat is available 24/7. Has the casino blocked you from accessing the live chat, or simply no one ever replies? Have you tried their email support support@betflip.io?

Hopefully, we will be able to help you as soon as possible. Looking forward to hearing from you.

Best regards,

Kristina

Hello Kristina

Thank you for getting back to me.

I’ve been trying to contact the casino on live chat, I try a few times a day, I ask questions but there is no response. Very rarely I get lucky to connect with an agent but as soon as I ask them why I can’t withdraw the funds they say they will check and leave the chat. Last time when I actually chatted with an agent, was last week, I can’t contact them since then at all.

I e-mailed documents for account verification on the 12/02/21 (driver license, cards I used to make deposits and a phone bill), I also uploaded documents on casino site.

I’ve sent a few e-mails asking whether my account was verified or not, and why I can’t withdraw funds. I haven’t received any response. Yesterday I even e-mailed a copy of my passport but haven’t received response for that either.

I don’t know what I’ve done wrong, but reading all reviews about the casino now I’m worried I will not be able to make a withdrawal at all.

Regards

Aneta P***

Thank you very much Sonador5 for your reply. I will now transfer your complaint to my colleague Andrej who will be at your assistance. I wish you the best of luck and hope to see your problem being resolved to your satisfaction soon.

Dear Sonador5,

I’m very sorry to hear that you’re experiencing issues withdrawing your funds. I’ll try my best to resolve the issue.

I would like to invite BetFlip Casino to join this discussion.

Dear BetFlip Casino,

Could you please clarify the situation and explain to us why all Sonador5’s withdrawal requests are being rejected?

We would like to ask BetFlip Casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’.

Dear Sonador5,

I apologize, but since we haven’t received any response from the casino regarding the issue, we cannot continue resolving this complaint and we are forced to close it as ‘unresolved’.

I am very sorry I couldn't be of more help, but at least other players can read about your experience in our review.

I hope you won't come across a problem like this again.

The casino can reopen this complaint anytime.