Poštovani jmeier0810,
Hvala vam puno što ste podneli žalbu. Žao mi je što čujem za vaš problem. Dozvolite mi da prikupim više informacija, kako bih u potpunosti razumeo celu situaciju.
Možete li, molim vas, da postavite snimak ekrana vašeg računa o depozitu i istorije depozita/transakcija sa vašeg kazino naloga ovde u ovoj temi?
Pored toga, prosledite svu relevantnu komunikaciju između vas i kazina na kristina.s@casino.guru . Alternativno, možete ga objaviti ovde.
Nadam se da ćemo moći da vam pomognemo da rešite ovaj problem što je pre moguće. Hvala vam unapred na odgovoru.
Srdačan pozdrav,
Kristina
Dear jmeier0810,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to gather more information, so I can understand the whole situation completely.
Could you please post a screenshot of your deposit receipt and deposit/transaction history from your casino account here in this thread?
Additionally, please forward all the relevant communication between you and the casino to kristina.s@casino.guru. Alternatively, you can post it here.
I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards,
Kristina
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