Ova kompanija krši pravila UKGC-a. Nisu odgovorili na moje višestruke zahteve da razgovaram sa njihovim odgovornim kockarskim timom u poslednje dve nedelje.
Zahtevao sam da razgovaram sa tim timom jer svakih nekoliko dana moj nalog postaje ograničen samo za igranje. Ranije danas, potrošio sam 250 funti i založio preko 600 funti na slotu koji mi je doneo 3 BETMGM nagradna okretanja. Nisam koristio okretanje jer mi se spavalo i kada sam se kasnije prijavio, moj nalog je ponovo bio ograničen, što znači da ne mogu da koristim svoje okretaje. Priložio sam stranicu na kojoj piše da kontaktirate njihov odgovorni tim za kockanje.
Zahtevao sam da razgovaram sa ovim timom mnogo puta na podršci uživo od pre dve nedelje. Danas mi je rečeno da moj slučaj treba da se pregleda pre nego što me kontaktiraju... Period koji su morali da urade već je predugačak.
Pišem ovo da ne bih ništa tvrdio, to je činjenica da želim da se ova kompanija ugasi zbog onoga što rade - koristeći pravila u svoju korist da varaju ljude i ne rade odgovorno.
Od jutros sam obavestio UKGC šta rade i obavestio BETMGM da sam to uradio.
This company is breaching UKGC rules. They have not responded to my multiple demands to speak to their responsible gambling team for the past two weeks.
I have demanded to speak to the said team because every few days my account becomes restricted just for playing. Earlier today, I spent £250 and wagered over £600 on a slot which earned me 3 BETMGM rewards spins. I didn’t use the spins because I felt sleepy and when I logged in later, my account had been restricted again meaning I cannot use my spins. I have attached the page which says to contact their responsible gambling team.
I have demanded to speak to this team many times on the live support since two weeks ago. Today I was told my case needs to be reviewed before they contact me… the period of time they have had to do this is already too long.
I am writing this not to claim anything, it’s the fact I want this company shut down for what they are doing - using the rules to their advantage to cheat people and not operate responsibly.
I have informed the UKGC of what they are doing since this morning and made BETMGM aware that I have done so.
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