Dobro jutro
Kontaktiram vas u nadi da ću postići rešenje sa Bet Riversom.
Pridružio sam se i verifikovao se prošle godine u njihovom kazinu, što je zahtevalo od mene da otpremim dokaze o adresi, slike korišćenih načina plaćanja, a bila je i druga verifikacija koja me je proverila na licu mesta. U vreme kada sam napravio ovaj drugi selfi za verifikaciju, putovao sam u drugu zemlju, ali mi je to omogućilo da proverim, pa sam uradio ovo i prihvaćeno je.
Vremenom su me podigli na VIP status, i napravio sam mnogo depozita, na kraju izgradivši bilans od čak 40.000 dolara. Odlučio sam da zatražim povlačenje 10.000 dolara i tu su počeli problemi.
Moj nalog je iznenada zamrznut početkom januara bez ikakvog objašnjenja, osim ćaskanja uživo u kojem mi je rečeno da je nešto što ima veze sa njihovim uslovima i odredbama „automatski označeno" i da čeka pregled od osobe. Nastavio sam da ih jurim, ali nisam dobio nikakav drugi odgovor osim gore navedenog.
Ranije ovog meseca, konačno sam primio e-poruku u kojoj je pisalo da je moj nalog zaključan u čekanju na pregled, ali i dalje ne nudim dodatne informacije. Ovo je više od mesec dana otkako je 'stavljen u pregled'.
U jednom trenutku je agent za podršku rekao da će pokušati da natera nekoga u timu da obradi 10.000 dolara koje sam tražio, ali sada sam veoma zabrinut zbog cele sume, za koju verujem da mi Bet Rivers nepravedno uskraćuje.
Pošto mi je ponestalo opcija – a oni su odbili da prihvate direktnu žalbu – došao sam do vas kao sajta koji često koristim za merenje kazina. Ne vidim ni jednu drugu osobu ovde koja ima problema, iako skoro da nema recenzija, ali sam pronašao primere na Redditu za Bet Rivers da se ponaša na isti način, što bih voleo da sam video pre nego što sam odlučio da preuzmem svoj posao tamo.
Ako su vam potrebne dodatne informacije, javite mi. Unapred se zahvaljujem na pomoći.
Srdačan pozdrav
Scott
Good morning
I am contacting you with the hope of reaching a resolution with Bet Rivers.
I joined and verified myself last year at their casino, which required me to upload proofs of address, pictures of payment methods used, and there was a second verification which spot-checked me. At the time of doing this second verification selfie, I was travelling in another country but it allowed me to verify, so I did this and it was accepted.
Over time they have upgraded me to VIP status, and I've made a lot of deposits, eventually building a balance of as much as $40,000. I decided to request a withdrawal of $10,000 and this is where the problems started.
My account was suddenly frozen in early January with no explanation, other than live chat telling me that something to do with their terms and conditions had 'automatically flagged' and was waiting for a review from a person. I continued to chase them but have received no reply other than the above.
Earlier this month, I finally received an email saying that my account had been locked pending a review, but still offering no further information. This is more than a month since it was 'put under review'.
At one point I did have a support agent say they would try to get someone in the team to process the $10,000 that I had requested, but I am now highly concerned about the entire sum, which I believe Bet Rivers are withholding from me unfairly.
Having run out of options - and they have refused to accept a direct complaint - I've come to yourselves as a site that I often use to gauge casinos. I don't see a single other person on here having problems, though there's almost no reviews, but I've found examples on Reddit of Bet Rivers behaving the same way, which I wish I'd seen before I decided to take my business there.
If you require further information, please let me know. I thank you in advance for your assistance.
Best regards
Scott
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