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I have satisfied the requirements of the welcome bonus or wager 35 times the total amount given by the deposit and the bonus received I have already been waiting 10 days and the assistance told me that there is not even a need to send a copy of the documents to checking the profile

Ho soddisfatto i requisiti richiesti dal bonus di benvenuto ovvero puntare 35 volte la somma totale data dal deposito e dal bonus ricevuto sono già 10 giorni che aspetto e l'assistenza mi ha detto che non c'è bisogno nemmeno di mandare una copia dei documenti per la verifica del profilo

Dear Sirdead90,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. It’s quite usual for withdrawal, to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. That’s why we advise players to be patient and wait at least 14 days after requesting their withdrawals before they submit a complaint. If you don’t receive your winnings by then, please, let us know and we will try to help you. Thank you for your understanding.

Best regards,

Kristina

Dear marcogaglianone90,

Has there been any news? Have you received your winnings? We are extending the timer by 7 days. Please, be aware that in case you fail to reply in the given time frame, we will reject your complaint.

Unfortunately, we’re forced to reject this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.