Dragi rockvood1010,
Hvala vam puno što ste podneli ovu žalbu. Žao mi je što čujem za vaše negativno iskustvo sa Casino Lust. Dozvolite mi da vam postavim nekoliko pitanja kako bih se uverio da potpuno razumem vašu situaciju.
Možete li ljubazno da nam kažete da li ste akumulirali svoje dobitke sa ili bez aktivnog bonusa? Imajte na umu da bonusi često dolaze sa ograničenjem na dobitke.
Da li sam dobro razumeo da još uvek niste primili svoj dobitak od 500 dolara?
Možete li molim vas da nam kažete kada ste poslednji put komunicirali sa kazinom i o čemu se radilo?
Nadam se da ćemo moći da vam pomognemo da rešite ovaj problem što je pre moguće. Hvala unapred na odgovoru.
Srdačan pozdrav
Veronika
Dear rockwood1010,
Thank you very much for submitting this complaint. I'm sorry to hear about your negative experience with Casino Lust. Please allow me to ask you a few questions to make sure I understand your situation completely.
Could you kindly advise if you accumulated your winnings with or without an active bonus? Please keep in mind that bonuses often come with a cap on winnings.
Do I understand correctly that you have not yet received your winnings of $500?
Could you please advise when was the last time you communicated with the casino and what was it about?
I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.
Best regards
Veronika
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