CBet Casino - Isplata igraču je odložena.

Hello there! Six days ago, I made a withdrawal at the CBet casino. I attempted to inquire with the associates as to why the withdrawal is taking so long. I kept receiving the same copy-pasted response, which didn't solve anything. Tired of waiting because they said that the finance team would communicate with me through my gmail, and never having received any messages, I am now lodging this complaint here.

Hola buenas! Hace ya 6 días acabo de hacer un retiro en el casino de CBet. Intente consultar con los asistentes sobre por qué tardan en el retiro?. A lo que siempre me mandaban el mismo copiar y pegar lo que no soluciono nada. Cansado de esperar porque me decían que se iban a comunicar el equipo de finanzas conmigo a mi gmail y de no recibir ningun mensaje, paso a hacer esta queja por medio de acá.

Dear mtslagunas,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

Dear mtslagunas,

Have you received your withdrawal from the casino yet?

Dear mtslagunas,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.