Predmet: Formalna žalba u vezi sa odloženim povlačenjem i nedostatkom komunikacije - ComeOn.com
Dragi CasinoGuru timu za podršku,
Nadam se da će vas ova poruka dobro naći. Moje ime je K**** A**** Vil****s, i pišem da bih podneo zvaničnu žalbu protiv ComeOn.com u vezi sa nerešenim problemom povlačenja i nedostatkom komunikacije od njihovog tima za podršku.
Nedavno sam zatražio tri povlačenja u ukupnom iznosu od 2290 evra nakon što sam dobio neke fudbalske opklade nakon mog depozita od 945 evra. Nisam prihvatio nikakve bonuse, a depozit sam napravio koristeći novčanik koji nikada ranije nisam koristio u ovoj kompaniji. Uprkos mojim naporima da pratim odgovarajuće procedure, moja povlačenja su odložena.
Pokušao sam da kontaktiram njihov tim za podršku u više navrata da rešim problem. Prvobitno me je virtuelni pomoćnik obavestio da mi je poslata e-poruka u vezi sa mojim povlačenjem, ali nisam dobio takvu e-poštu. Kada sam izabrao opciju „Nisam primio e-poštu", dobila sam adresu e-pošte asiakaspalvelu@comeon.com kontaktirati. Nažalost, nakon kontaktiranja putem e-pošte, nisam dobio nikakav odgovor, čak ni nakon tri dana čekanja.
Ono što izaziva dodatnu zabrinutost je da kada sam zahtevao da razgovaram sa agentom dok sam prijavljen na svoj nalog, rečeno mi je da nijedan agent nije dostupan. Međutim, kada sam pokušao istu stvar dok sam bio odjavljen, agent je bio nekim čudom dostupan. Uprkos tome što su bili povezani sa agentom, nisu pružili nikakvu značajnu pomoć i jednostavno su me uputili da pošaljem još jedan e-mail na istu adresu, što nije dalo rezultata.
U pokušaju da olakšam proces, čak sam dao i dodatni dokument koji pokazuje kako držim svoju ličnu kartu pored lica. Međutim, uprkos podnošenju svih potrebnih dokumenata, nije bilo dalje komunikacije ili rešenja od ComeOn.com. Ovde moram da istaknem da sam već dao svoje identifikacione dokumente (pasoš i dokaz adrese) koji su već verifikovani pre nego što sam počeo da igram.
Spreman sam i voljan da pružim svaku dodatnu dokumentaciju ili informacije koje mogu biti potrebne. Moja primarna briga je nedostatak odgovora i pogrešne informacije koje pruža ćaskanje za podršku. Sporni iznos je 2290 evra i molim Vas za pomoć u rešavanju ove stvari.
Hvala vam na pažnji prema ovom pitanju. Radujem se vašem brzom odgovoru.
srdačan pozdrav,
Krista A****V****
Subject: Formal Complaint Regarding Delayed Withdrawal and Lack of Communication - ComeOn.com
Dear CasinoGuru Support Team,
I hope this message finds you well. My name is K**** A**** Vil****s, and I am writing to file a formal complaint against ComeOn.com regarding an unresolved withdrawal issue and a lack of communication from their support team.
I recently requested three withdrawals totaling 2290 euros after winning some soccer bets after my 945 euros deposit . I did not accept any bonuses, and I made the deposit using a wallet that I had never used before with this company . Despite my efforts to follow the proper procedures, my withdrawals have been delayed.
I have tried contacting their support team on multiple occasions to resolve the issue. Initially, the virtual assistant informed me that an email had been sent to me regarding my withdrawal, but I did not receive any such email. When I selected the option stating, "I did not receive any email," I was provided with the email address asiakaspalvelu@comeon.com to contact. Unfortunately, after reaching out via email, I have not received any response, even after three days of waiting.
What raises additional concern is that when I requested to speak with an agent while logged into my account, I was told that no agent was available. However, when I tried the same thing while logged out, an agent was miraculously available. Despite being connected with an agent, they failed to provide any meaningful assistance and simply instructed me to send another email to the same address, which has yielded no results.
In an attempt to facilitate the process, I even provided an extra document showing myself holding my ID next to my face. However, despite submitting all the required documents, there has been no further communication or resolution from ComeOn.com. Here I have to highlight that I had already provided my identification documents (passport and proof of address )which were already verified before I start playing .
I am ready and willing to provide any additional documentation or information that may be required. My primary concern is the lack of response and the misleading information provided by the support chat. The amount in dispute is 2290 euros, and I kindly ask for your assistance in resolving this matter.
Thank you for your attention to this issue. I look forward to your prompt response.
Kind regards,
Krista A****V****
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