Poštovani, iskreno,
Hvala vam puno što ste podneli žalbu. Žao mi je što čujem za vaš problem. Prva stvar koju obično preporučujemo u ovakvim slučajevima je da kontaktirate dobavljača plaćanja. Pošto ste to već uradili, možete li, molim vas, da postavite snimak ekrana vaše istorije depozita/blagajnika ovde? Ako postoji bilo kakva relevantna komunikacija između vas i kazina, prosledite je na _KSKSKSKSKS_0@email.kkkkk . Alternativno, možete ga objaviti ovde.
U međuvremenu, toplo bih preporučio da ne deponujete više sredstava dok se problem ne reši.
Nadam se da ćemo moći da vam pomognemo da rešite ovaj problem. Hvala unapred na odgovoru.
Srdačan pozdrav,
Kristina
Dear Truthfully,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. The first thing we usually recommend in cases like this is to contact the payment provider. Since you've already done that, could you please post a screenshot of your deposit/cashier history here? If there is any relevant communication between you and the casino, please forward it to kristina.s@casino.guru. Alternatively, you can post it here.
Meanwhile, I would strongly recommend not to deposit any more funds until the issue is sorted.
I hope we will be able to help you to resolve this issue. Thank you in advance for your reply.
Best regards,
Kristina
Automatski prevedeno:
