Zdravo Blancobae731,
Hvala vam puno što ste podneli žalbu i zaista mi je žao što čujem za vaš problem sa DraftKing Casino CT. Dozvolite mi da vam postavim još nekoliko pitanja pre nego što krenemo dalje.
Možete li da nam kažete od kada je vaš nalog u potpunosti verifikovan? Da li ste akumulirali svoje dobitke pravim novcem ili ste koristili bonus? Da li sam dobro razumeo da je vaš trenutni saldo kazina nula? Kada ste poslednji put razgovarali sa kazinom i o čemu se radilo?
Radujem se Vašem odgovoru.
Pozdravi,
Nick
Hello Blancobae731,
Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with DraftKing Casino CT. Please allow me to ask you a few more question before we would move forward.
Could you please advise since when is your account fully verified? Did you accumulate your winnings with real money or did you use a bonus? Do I understand it correctly that your current casino balance is zero? When was the last time you spoke to the casino and what was it about?
Looking forward to your answer.
Regards,
Nick
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