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I wanted to withdraw BGN 200 from the 300 I have. My towing was denied. I was assigned to contact a toll-free telephone or to chat live. I tried both on the phone and on the chat. I can't contact them to explain why they don't allow me to withdraw my money. I'm asking for help.

Исках да изтегля 200 лв. от 300,които имам. Тегленето ми бе отказано. Изписано ми беше да се свържа с платени телефон или да се свържа с чат на живо. Пробвах и на телефона и на чата. Не мога да се свържа с тях да ми обяснат защо не ми позволяват да си изтегля парите. Моля за помощ.

Dear Даниел,

Thank you very much for submitting your complaint. I’m very sorry to hear about your negative experience. Would you be so kind and confirm you passed the KYC verification? Have you ever made a successful withdrawal before?

Do I understand correctly that the casino’s support couldn’t help you? Would you be so kind and forward any relevant communication between you and the casino to kristina.s@casino.guru?

Looking forward to hearing from you.

Best regards,

Kristina

Dear Даниел,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Unfortunately, we’re forced to reject this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.