Još jednom hvala Danijelu na odgovoru.
Da trenutno ne spominjem ime kasina ... ali mogu reći da je jedan od najuglednijih na crnim listama (šteta što nisam znao kad sam davno počeo s njim) . Ne znam u kojoj mjeri moji komentari mogu doći do njihovih ušiju, i davno sam pročitao da su igraču bez razloga zatvorili račune, pa čak i prijetnje zbog negativnih komentara na forumima ... i još uvijek mi duguju povrat novca, koji čeka naplatu. Cekam ga.
Imaju prilično ograničena iznosa i vremena povlačenja do te mjere da, igrajući malo visoko poput mene, ne mogu zahtijevati povlačenje ni za deponirani iznos, osim ako ne izvršim nove depozite (predmet koji nisam uspio vidjeti u njegovi uslovi i propisi). Ne vidim da je kod depozita bez promocije ili bonusa vrijeme plaćanja uslovljeno novim depozitima, ali jesu. Ako ne položite više, treba vam puno vremena da prikupite ono što ste stavili.
A onda vam polako otvaraju mogući iznos za podizanje prilikom depozita. Slučaj je da se nakupi nekoliko zahtjeva za povlačenje. Ako imam na čekanju povlačenje, npr. od 1000 eur, a druga od npr. 3000, različitih datuma, plaćaju mi na primjer 2500 eur. uzimanje u obzir dva povlačenja koja su prvobitno tražena i ostavljanje novog povlačenja na čekanju od 1500 eur na novi datum ... to novo povlačenje, nisam ga tražio, ali u stvarnosti odgovara iznosu koji je ostao na čekanju za plaćanje, i zato nikada nisam tvrdio da ...
Do sada za ovo nije bilo problema, jer su sva povlačenja imala puna prava i na njih nije utjecalo ograničenje promocija ili bonusa. I duboko u sebi, nije me bilo briga na koji se zahtjev odnosi plaćanje, jer su iznosi bili tačni. šta se sad dogodilo? Pa, povlačenje sam zatražio prije više od tjedan dana, koje je već imalo maksimalno ograničenje koristi, a drugo zatraženo tjedan dana kasnije bez ikakvog operativnog ograničenja. U ovom slučaju bilo ih je 5400 s ograničenjem, a 2100 bez ... ali redoslijed zahtjeva bio je 5400 tjedan dana prije ... Kako su mi samo htjeli platiti u toj uplati 2500, kažu da su mi platili pun za 2100 i 400 povrat novca ... nestaju i zahtjevi za povlačenje i
5000 preostalih čeka na čekanju ... ali nisu mi rekli o tome. Pretpostavio sam da mi je prvo plaćeno ono koje sam prvo zatražio ...
Pri povratku kako bih uravnotežio ukupan iznos koji mi je ostao (nisam mogao podijeliti), protumačio sam da vraćam dio kapitala koji nije imao ograničenja. A ja odem i zaradim 10.300 eura s tim ... i sad kažu da ne plaćaju ništa jer je to došlo iz povratka gotovine.
Ta isplata koju su mi izvršili od 2500, bio je dan nakon mog zahtjeva za 2100 bez ograničenja ... Nikada nisu tako brzo platili povlačenje ... ali sada kažu da je to bilo ... da su mi platili odmah dan ranije , ali samo dio tjedna prije ...
I uz to moram ostati, jer kažu da je to tako i tačka ... neće mi platiti.
Pretpostavljam da ne postoji način da neko spolja sudi to ...
Hvala vam puno i oprostite mi na svitku koji sam objasnio, ali za mene je to bilo važno jer je to puno novca
Thanks Daniel again for your reply.
Let me not mention the name of the casino for the moment ... but I can say that it is one of the most reputable ones on the black lists (too bad I didn't know when I started with it a long time ago). I do not know to what extent my comments can reach their ears, and I read a long time ago that they had closed accounts for no reason to a player, and even threats due to negative comments in forums ... and they still owe me the cashback money, which is pending collection. I wait for it.
They have quite limited in amount and time, withdrawals, to the point that, playing a little high like me, I can not request withdrawals even for the amount deposited, unless I make new deposits (subject that I have not been able to see in its terms and regulations). I do not see that, deposits without any promotion or bonus, the payment time is conditioned to new deposits, but they do. If you don't deposit more, it takes a long time to collect up to what you put in.
And then, they gradually open the possible withdrawal amount for you, when making deposits. It is the case, that several withdrawal requests accumulate. If I have a pending withdrawal, eg. of 1000 eur, and another of eg. 3000, of different dates, they pay me for example 2500 eur. into account, disappearing the two withdrawals initially requested, and leaving a new withdrawal pending of 1500 eur on the new date ... that new withdrawal, I have not requested it, but in reality it corresponds to the amount that has remained pending payment, and therefore I have never claimed that ...
Until now there was no problem for this, because all withdrawals had full rights and were not affected by any limit on promotions or bonuses. And deep down, I didn't care which request the payment was referring to, since the amounts were correct. what happened now? Well, I had a withdrawal requested more than a week ago, which already had its maximum benefit limit, and another requested a week later without any operational limit. In this case, they were 5400 with a limit, and 2100 without ... but the order of the request was 5400 a week before ... How they only wanted to pay me in that payment 2500, they say that they paid me in full for 2100 and 400 cashback ... disappearing both withdrawal requests and
5000 remaining pending from the casback ... but they didn't tell me about that. I assumed that I had been paid first for the one I requested first ...
When returning to balance the total that I had left (I could not divide), I interpreted that I was returning part of the capital that had no restriction. And I go and earn 10,300 euros with that ... and now they say they don't pay anything because it came from cashback.
That payment they made me of 2500, was the day after my request for 2100 without limit ... They have never paid a withdrawal so fast ... but now they say that it was ... that they paid me immediately the day before , but only part of the week ago ...
And with that I have to stay, because they say it is like that and period ... they will not pay me.
I imagine there is no way for someone outside to referee that ...
Thank you very much and forgive me the roll that I have explained, but for me it was important because it is a lot of money
Gracias Daniel de nuevo por tu respuesta.
Permíteme que, de momento, no mencione el nombre del casino...pero puedo decir que es uno de los que está con peor reputación en las listas negras (lástima no haber sabido cuando empecé con él hace tiempo). No sé hasta qué punto pueden llegar a sus oídos mis comentarios, y leí hace tiempo que habían cerrado cuentas sin motivo a algún jugador, e incluso amenazas por comentarios negativos en foros...y aún me deben el dinero del cashback, que está pendiente de cobro. Me espero a ello.
Tienen bastante limitados en cantidad y tiempo, los retiros, hasta el punto que, jugando un poco alto como yo, no consigo solicitar retiros ni por el importe de lo depositado, a no ser que haga nuevos depósitos (tema que no he podido ver en sus términos y normas). No veo que, depósitos sin ninguna promoción o bono, esté condicionado el tiempo de pago a nuevos depósitos, pero así hacen. Si no depositas mas, tardas mucho en cobrar hasta lo puesto.
Y luego, te van abriendo gradualmente la cantidad posible de retiro, al hacer depósitos. Se da el caso, que se acumulan varias solicitudes de retiro. Si tengo un retiro pendiente, por ej. de 1000 eur, y otro de por ej. 3000, de distintas fechas, me abonan por ejemplo 2500 eur. en cuenta, desapareciendo los dos retiros solicitados inicialmente, y quedando un nuevo retiro pendiente de 1500 eur en la nueva fecha...ese retiro nuevo, no lo he solicitado yo, pero en realidad corresponde a la cantidad que ha quedado pendiente de pago, y por lo tanto nunca he reclamado eso...
Hasta ahora no hubo problema por ello, porque todos los retiros tenían los derechos plenos y no estaban afectados por ningún límite de promociones o bonos. Y en el fondo, me daba igual a qué solicitud estaba referida el pago, pues las cantidades eran correctas. ¿qué ha pasado ahora? Pues que tenía un retiro solicitado mas de una semana atrás, que tenía ya su limite de beneficio máximo, y otro solicitado una semana despúes sin ningún limite operacional. En este caso, eran 5400 con límite, y 2100 sin...pero el orden de petición, fue el de 5400 una semana antes...Cómo sólo quisieron abonarme en ese pago 2500, dicen que me pagaron entero el de 2100 y 400 del de cashback... desapareciendo ambas solicitudes de retiro y
quedando pendientes 5000 del casback...pero de eso no me avisaron. Yo dí por supuesto que me habían pagado primero el que primero solicité...
Al devolver a saldo el total que me quedaba (no podía fraccionar), interpreté que devolvía parte de capital que no tenía restricción. Y voy y gano 10.300 eur con eso...y ahora dicen que no pagan nada porque venía de cashback.
Ese pago que me hicieron de 2500, fue al día siguiente mismo de mi solicitud de 2100 sin límite...Nunca han pagado tan rápido un retiro...pero ahora dicen que así fue...que me pagaron inmediatamente el del día antes, pero sólo una parte del de semana atrás...
Y con eso me tengo que quedar, pues dicen que es así y punto...no me pagarán.
Me imagino que no hay manera de que alguien externo arbitre eso...
Muchas gracias y perdonadme el rollo que he explicado, pero para mí era importante pues es mucho dinero
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