Zdravo!
Imam spor sa MGA licenciranim operaterom. Imaju nekoliko brendova za koje sam se prijavio. Pre nekoliko godina, bar jedan od brendova je imao uslove i odredbe koji su govorili da će se sva samoisključenja primeniti na celu licencu.
Međutim, stvar je u tome što nisam bio samoisključen u celoj licenci, samo za taj određeni brend.
Međutim, težak deo je obezbediti da je to slučaj. Iz sećanja znam da su odredbe i uslovi rekli da samoisključenja treba da se primenjuju širom licence. Pokušao sam da koristim Vaiback mašinu i našao sam dokaz o tome, ali ne za tačan datum.
Pokušao sam da se obratim operateru, ali su rekli da ne čuvaju nikakve zapise o istorijskim odredbama i uslovima. Takođe se obratio MGA imejlu, ali još nema odgovora (prošlo je više od nedelju dana).
Da li neko zna da li bi trebalo da postoji neka vrsta zapisa o istorijskim uslovima?
Na primer – ako sam se samoisključio 1. januara 2023., želeo bih da vidim kopiju koja verzija uslova i odredbi je bila važeća na taj određeni datum, tako da mogu da dokažem da je trebalo da budem samoisključen iz drugih registrovanih brendova posle 1. januara 2023.
Hvala
Hi!
I have a dispute with a MGA licensed operator. They have several brands which I signed up to. A few years back, at least one of the brands had terms and conditions that said that all self-exclusions would be applied across the entire license.
The thing though is that I wasn't self-excluded across the entire license, only for that specific brand.
The difficult part though is to provide that this is the case. I know from memory that the terms and conditions said self-exclusions were to be applied license wide. I have tried using Wayback machine and found evidence of this, but not for the correct date.
I tried reached out to the operator, but they said they didn't store any records of historical Terms and conditions. Also reached out to the MGA email, but no reply yet (has gone over a week).
Does anyone know if there should be some kind of record of historical terms and conditions?
For example - if I self excluded on Jan 1 2023, I would like to see a copy of which version of the terms and conditions were valid on that specific date, so I can prove that I should have been self excluded from the other brands registered after Jan 1 2023.
Thanks
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