Can't cash out

I'm having a big problem getting Freya Fortunes to cash me out.

Hello, I would like to help, but I'd need to know more about this Freya Fortunes first.

Is it a casino, or game, or a person, maybe?

Please share a link to whatever it is.

I never did get any more cash outs from these people and I had to just play out my money on there.I even told her that I am sick and need m

I'm sorry but it seems that we can't help here.

This definitely does not seem like an official casino representative or a casino.

I'd say it's a "person" who offers some exclusive "deals" and serves as a broker, am I close?