Blokiran sam zbog uređaja, IP adrese i povezanih naloga, što se pokazalo u poslednja 24 sata, a nisam u mogućnosti da otvorim čak ni zendesk/live razgovor za podršku na bilo kom sajtu širom mreže.
Zaista je nesreća jer se na ovoj mreži isključivo igram i često igram na nekoliko različitih sajtova istovremeno.
Slao sam poruke podrške uživo na 4 različite lokacije u isto vreme, sve iz nezavisnih razloga. 3 Slao sam poruke da dobijem deo bonusa koji je dospeo u to vreme na svakom konkretnom nalogu, a 4. pokušavao sam da rešim grešku koja se dogodila u procesu bonus igre.
Sve su to bile osnovne stvari, sve smirene i pune poštovanja i uopšte nije bilo pokušaja da se kazina iskorišćavaju ili prevare.
Možda ste primetili od lokacije do lokacije unutar iste mreže da ćete s vremena na vreme dobijati iste radnike za podršku, tako da nije kao da svaka lokacija ima svoje namensko osoblje za podršku.
Pretpostavljam da je zbog toga izgledalo kao da šaljem neželjenu poštu na kanale podrške što je dovelo do toga da sam blokiran.
Potpuno razumem i razumem kako je to moglo da se desi, ali kada bi se i gledalo manje od minuta, bilo bi očigledno da blokada nije opravdana.
Nije da je moja adresa e-pošte blokirana itd... sve je. Uređaj, nalozi, pa čak i moja IP adresa. Imao sam prijatelja da proveri da li može da pristupi ćaskanju uživo dok je bio u svojoj kući, on je došao u moju kuću, prijavio se na vifi i ni on ne može da mu pristupi sada.
Pokušao sam da pošaljem e-poštu na nekoliko sajtova koje sam koristio u vreme zabrane, moje e-poruke uglavnom dobijaju kao što je prikazano u e-poruci sa potvrdom o tiketu, ali bez odgovora ni od koga.
Nije me baš briga što gubim nekoliko promotivnih artikala kako vreme prolazi ono što me uznemiruje jeste činjenica da osim ako ne mogu da se povežem sa podrškom kada doživim problem ili čak samo želim da iskoristim promociju, ne može da koristi nijedan kazino u celoj mreži.
Ovo je mreža kojoj verujem više od bilo koje druge, to je ono što znam, gde mi je udobno i gde su sve moje omiljene igre.
Poruka je mogla biti poslata jednostavnom zabranom od 24 sata ako su smatrali da je potrebno, čak i to bi bilo masovno nepotrebno.
Samo sam trebao da znam da podrška za razmenu poruka sa više od 1 veb lokacije u okviru mreže može izazvati sumnju kod osoblja tehničke podrške i to ne bi bio problem, ali je maljem korišćen da se oljušti kikiriki i ja sam ostao bez pojma šta da radim ili na bilo koji način da kontaktiram bilo koga.
Sve ovo preko traženja aktiviranja bonusa, nekih besplatnih okretaja koji su dospeli i greške u bonus raku koja treba da se ispravi na nekoliko naloga u isto vreme. Zaista smešno, ali samo želim da se to popravi kako bih mogao da nastavim dalje i uživam da dajem svoj novac kazinu lol
I've been blocked by way of device, IP address and associated accounts as the last 24 hours has proven and I'm unable to even open a zendesk/live support chat on any site across the entire network.
It's really unfortunate as this network is where I game exclusively and I often play on several different sites simultaneously.
I was messaging live support on 4 different sites at the same time, all for independent reasons. 3 I was messaging to recieve part of a bonus due at that time on each specific account and the 4th I was trying to resolve an error that occurred in the process of a bonus crab game.
It was all basic stuff, all calm and respectful and there was no attempt to exploit or swindle the casinos at all.
You may have noticed from site to site within the same network you will get the same support workers from time to time so it's not like each site has its own dedicated support staff.
I'm guessing it was this that must have made it look like I was spamming the support channels leading to me being blocked.
I totally get it and understand how it could happen but if it was even looked at for less than a minute it would be obvious that the block is not justified.
It's not like my email address is blocked ect... it's everything. Device, accounts and even my IP address. I had a friend check to see if he could access live chat while he was at his house, he them came to my house, logged in to the wifi and he too can't access it now.
I've tried to email several of the sites I was using at the time of the ban, my emails are mostly getting recieved as shown by confirmation email about the ticket but no response what so ever from any if them.
I don't really care that I'm losing several promotional items as time goes by what I'm upset about is the fact that unless I can connect with support when i experience an issue or even just want to make use of a promotion I can't use any casino in the entire network.
This is the network I trust more than any other, its what I know, where I am comfortable and where all of my favourite games are.
The message could have been sent by a simple 24 hour ban if they deemed necessary, even that would have been massively unnecessary.
I just needed to know that messaging support from more than 1 website within a network can cause suspicion from the tech support staff and it wouldn't be an issue but a sledgehammer has been used to shell a peanut and I'm left with no idea what to do or any way to contact anyone.
All this over asking for a bonus to be activated, some free spins that were due and an error in bonus crab to be rectified over several accounts at the same time. Ridiculous really but I just want it to be fixed so I can move on and enjoy giving the casinos my money lol
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