Zdravo dragi korisnici, položio sam 25 evra sa CashtoCode na Vindetta.co 17.06.23, nažalost 25 evra je tada nestalo. Ali imao sam bonus i uložio sam ovo i imao sam 480 evra kao zahtev za povlačenje, platio sam bankovnim transferom i pisalo je da je novac uspešno isplaćen.
Čekam 6 dana, jer je bio vikend 17.06.23 (subota) i obično mislim da nema povlačenja. U petak 23.06.23 sam hteo da se prijavim i tamo piše, onemogućio sam da se prijavim zbog problema sa kockanjem. Ali nemam nigde gde sam se isključio ili druge stvari, kontaktirao sam podršku uživo iz vindetta, podrška uživo je rekla, pošalji e-poštu korisničkoj podršci, pošaljem 5 mejlova i čekam odgovor do danas, piše korisnik usluga ima mnogo posla, ali svakodnevno? Ima li toliko ljudi koji svakodnevno kontaktiraju podršku? Ćaskao sam 5 puta u ćaskanju uživo, piše 5 puta da će vas podrška kontaktirati, šta se desilo kada sam pre ovog problema potrošio više novca za uplatu tamo? Onda mogu da igram i da se prijavim? kazino grupa je alimaniere-sociedad-de-responsabilidad-limitada i ima sledeća kazina, zato pazite: Cosmic, Casivave, I Vild Casino, Spinsbro, Stelario, Vinstoria. Mogu da se prijavim u sva druga kazina i mogu da trošim novac na depozit, šta se desilo kada sam osvojio novac u ovom drugom kazinu? Ako kazino grupa ozbiljno shvata zaštitu igrača, što ne čini, takođe bih morao da budem zabranjen iz kazina partnera grupe, što nije slučaj. pa pazite na ova kazina, oni pronalaze razlog zašto ne možete da unovčite svoj novac, to je veoma frustrirano, takođe sam pitao korisničku podršku na support@windetta.com ako bi mogli da mi uplate bar depozit od 25 evra, ali mi do danas nisu odgovorili.....
Hello dear users, I deposited 25 euros with CashtoCode at Windetta.co on 17.06.23, unfortunately the 25 euros were then gone. But I had a bonus and have wagered this and had 480 euros as a withdrawal request, I paid out via bank transfer and it said that the money was succesfull payout.
Ive wait for 6 days, because it was weekend on 17.06.23 (Saturday) and think usually ,that there arent making Withdrawals. On friday the 23.06.23 ive wanted to log in and there it says, ive disabled to log in because of gambling issues. But i dont no where i have self excluded or other things, ive contact the live support from windetta, the live support have said, send an email to customer support, ive send 5 mails and wait for an answer till today, it says the customer service has a lot to do, but everyday? Are there so many people that contact the support everyday? Ive chat 5 times with the live chat, it says 5 times the support will contact you, what happened when i have before this issue have more money spend to deposit there? Then iam able to play and log in? the casinogroup is alimaniere-sociedad-de-responsabilidad-limitada and have the following Casinos, so beware: Cosmic, Casiwave, I Wild Casino, Spinsbro, Stelario, Winstoria. Iam able to log in all the other casinos and are able to spend money to Deposit, what happened when i win Money in this other Casinos? f the casino group takes player protection seriously, which it does not, i would also have to be banned from the group's partner casinos, which is not the case. so beware for this Casinos, they find a reason that you cant cashout your money, thats very frustrated, I also asked customer service at support@windetta.com if they could at least pay me the 25 euros Ive deposit, but they didn't give me any answer till today......
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