Zdravo. Ne želim da budem bezobrazan, ali jeste li proverili koja dokumenta se pominju u pravilniku? Počeo bih odatle. Ako igrate u kazinu bez spremanja ova dva dokumenta, trebalo je da proverite pravila ili da unapred pitate ćaskanje da biste u potpunosti izbegli ovu situaciju. 🙏
7,4 „Takve provere mogu na primer da obuhvataju kopije pasoša igrača, nacionalne lične karte, kopije računa za komunalne usluge i/ili kopije debitnih/kreditnih kartica koje se koriste za depozit."
Slažem se da kazino treba da učini sve da vas verifikuje bez nepotrebne muke, s druge strane, neke procedure su lepljive date licencom.
Ako se ne varam, u vašim jedinim dostupnim dokumentima nedostaje fotografija, da li sam u pravu, molim vas?
Ovo takođe može biti problem. Ipak, kazino od vas može zatražiti da se podvrgnete verifikacionom pozivu, ako nisu sigurni u vezi sa vašim dokumentima.
Pa, ako smatrate da vam je potrebna pomoć, podnesite besplatnu žalbu ( https: //casino.guru/complaint/create ), a naš specijalista će detaljnije pogledati.
Kako to zvuči?
Hello. I do not mean to be rude, but did you check what documents are mentioned in the rules? I would start there. If you play in a casino without having these two documents ready, you should have checked the rules or asked the chat in advance to avoid this situation completely. 🙏
7,4 "Such verifications may for example include copies of a player’s passport, national Identity Card, copies of a player’s utility bills, and/or copies of the debit/credit cards used to deposit."
I agree the casino should do everything to verify you without unnecessary hassle, on the other hand, some procedures are sticky given by the license.
If I'm not mistaken, your only available documents miss the photo, am I correct, please?
This also could be the issue. Still, the casino may ask you to undergo the verification call, if they are not certain about your documents.
Well, if feel you need help, submit a free-of-charge complaint (https://casino.guru/complaints/create), and our specialist take a closer look.
How does that sound?
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