Želim vam divno veče sa baltičke obale... Nekako mi ovo sve zvuči poznato, još uvek imam preko 1000€ na satu u 1Red... Potpuno isti izgovori!!! Čak se ne navodi ni razlog zašto slike i dokumenti nisu prošli navodnu verifikaciju... Samo je čudno što sam sada uspeo da se verifikujem u 2 druge hale za igre upravo sa ovim slikama...
Strange enough, i got verified the 20th within 30 minutes.
altough im waiting for the 16th day today now for withdrawal.
totally unacceptable
And cancel the pending withdrawal from my side, ofcouse, can be in any given time.
Pokušao sam da verifikujem svoj nalog tamo samo kada sam hteo da povučem... Bilo je najmanje 2 nedelje između mog depozita i prvog pokušaja podizanja... Onda sam zatražio pomoć od podrške... Ali jedini odgovor koji sam dobio je bio da treba da učitam još dokumenata i da bi obrada trajala oko sat vremena... Nekoliko puta sam brisao sve dokumente i ponovo ih postavljao... Lična karta napred/pozadi, vozačka dozvola napred/pozadi, 4 ili 5 različitih računa i bankovni izvod na kome se vidi depozit... Prošlo je mnogo godina... Ali trenutno stanje se još uvek obrađuje (mislim da je sat stao gde se čita 1 sat)... Po mom mišljenju i podrška je napravljena od botova...
I recognize myself in what you say.
Too bad it has to be this way. The site itself looks promising and actually offers everything I am looking for. Unfortunately, because of the way they treat customers and not paying out credits, I do not recommend anyone to play here. I have been around for a while and am well aware of possible reasons why 1Red would not pay out, this is not an issue for me. This is simply an amount honestly won with my own money and it does not suit them to treat me in this way.
The messages I have gotten differ from being forwarded to the senior manager, additional security checks, additional review due substantial amount, and a whole variety of reasons but I’m none the wiser unfortunately after more then 2 weeks and 70+ emails back and forth.
Also, no past withdrawals done by me.
Your frustration is really understandable here, but hopefully your complaint will move forward soon and we'll find out what is really going on.
Surely not a good start at this casino, right?
Želim vam divno veče sa baltičke obale... Nekako mi ovo sve zvuči poznato, još uvek imam preko 1000€ na satu u 1Red... Potpuno isti izgovori!!! Čak se ne navodi ni razlog zašto slike i dokumenti nisu prošli navodnu verifikaciju... Samo je čudno što sam sada uspeo da se verifikujem u 2 druge hale za igre upravo sa ovim slikama...
Sorry you have to go through all this as well.
Have you checked if the documents you provided were in the right format and quality, though? This is often a reason why the casino doesn't accept them, to tell you the truth.
How long are you waiting for the verification process to be done?
If you need help from our complaint team, just let us know and we will look into your case, for sure.
Hi Romi,
I posted my reply in my complaint thread. I was not sure if this was the right space.
Long story short, they aknowledge their failures and notice that no breach or mistake was done on my end of their policy.
Maintaining a bit skeptical after about 100 e-mails back and forth with them…
Hey, I posted my reply here.
Let's just keep this conversation in one thread, please. I'll let you choose which one would be better for you, ok? 😉
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