"do I understand correctly that you still have funds in 1win casino" - Yes
"Additionally, how long has your situation been going on" - 4 month
"Have you also contacted the casino, what's wrong and why can't you withdraw" the support service in the chat told me that I need to contact the email. but they don't answer me by email
I didn't change the email address. I wrote to them from the address that is registered in my account
Oh 4 months is a very long time. But as I already mentioned, you have filed a complaint and therefore our team will try to resolve it fairly.
Additionaly, have you ever withdrawn from a casino or is this your first withdrawal ? Has your account been verified yet?
But I don't understand why the casino can't answer emails for 4 months. It's quite unprofessional and certainly unpleasant for the players.
For now, we have no choice but to wait and see how the situation develops. Be sure to update us if you get a response from the casino or if anything new comes up.
ever withdrawn from a casino" - yes
"Has your account been verified yet" - No, I want to do it, but I don't get an answer in the email
I really hope that you will help me
I understand. When you made withdrawals in the past, the casino did not ask you for any verification documents ? Of course, for smaller withdrawals, sometimes casinos don't do this, so I'm just curious.
However, when I was going through the complaints, I came across cases similar to yours, which are open. If you're interested you can look at this link: https://casino.guru/complaints/in_progress
As far as help is concerned, our team will, as I mentioned, try to resolve your situation. I hope it will turn out happily.
Zdravo, dobar dan. Pre više od 15 dana primetio sam da moja povlačenja nisu izvršena. Zatražena mi je dokumentacija. Šaljem odgovarajuću dokumentaciju i još uvek nemam odgovor. Šaljem e-poštu na adresu koju je dala podrška i oni mi ne odgovaraju... deponovanje me ostavlja, ali se ne povlači
Hello.
I don't like it at all. Without further delay, I recommend using this link to submit a complaint:
https://casino.guru/complaints/create
Please make sure you check spam or bin folders to prevent a misunderstanding. Not saying this is the case, but It's better to exclude the common issues first, I'd say.
Do you agree?
Yes I do thanks Jayko
I’m still waiting for my $100 back to my casino account, I’m in Nunavut. Not in onterio
Hi, if this was a reply to a player, I would ask you to use the "reply" button to help notify the player of your reply so you can get an earlier reply as well. If I may ask, how long have you been waiting ? Did you deposit and the money was not added to your casino account or was there some other problem ? Please let us know.
Dobar dan grupi, zadovoljstvo, ja sam Kevin iz Argentine. Igrao sam u kazinu OnLIne 1Vin mesec dana, iskustvo je bilo zaista zadovoljavajuće, ostvarujem dobre profite samo igranjem slotova, ali sve ovo ima negativan povratak od kada je prošlo više od 15 dana, gde sam više nisam mogao da podignem svoju zaradu. Kada dam zahtev za povlačenje, on je odobren ali ostaje u procesu i ne pušta ga i nakon maksimalno 48 sati ga odbija, umoran sam od razgovora sa svima, takođe podrške itd itd i ne imate pomoć ili odgovor.. da li se to nekom desilo? Šta da radim? Veoma sam uznemiren jer zavisim od tog novca. Molim vas pomozite mi
Bio sam prezadovoljan, sad me samo obuzima mnogo besa i muke, jednostavno preko noći ne mogu više da podignem zaradu, šta se dešava?
Dobar dan grupi, zadovoljstvo, ja sam Kevin iz Argentine. Igrao sam u kazinu OnLIne 1Vin mesec dana, iskustvo je bilo zaista zadovoljavajuće, ostvarujem dobre profite samo igranjem slotova, ali sve ovo ima negativan povratak od kada je prošlo više od 15 dana, gde sam više nisam mogao da podignem svoju zaradu. Kada dam zahtev za povlačenje, on je odobren ali ostaje u procesu i ne pušta ga i nakon maksimalno 48 sati ga odbija, umoran sam od razgovora sa svima, takođe podrške itd itd i ne imate pomoć ili odgovor.. da li se to nekom desilo? Šta da radim? Veoma sam uznemiren jer zavisim od tog novca. Molim vas pomozite mi
Hello, based on your description, I urge you to submit a free complaint:
https://casino.guru/complaints/create
I'll skip all pleasantries, just read this thread to find out you are probably not alone. It is stupid of the casino to let players be left confused if you ask me...
Hopefully, we'll be able to find the issue and help you out!
Hey, i asked for a withdrawal (cryptocurrency) , and i've been waiting for 3 days..nothing received. I contacted the support and they asked me for ID verification..the weird thing is the documents they asked for are a suspicious : - photo images of Bank cards: 5*****XXXXXX***.
can i know why they ask for my credit card?
Hello.
Which payment options did you previously use for deposits? Was a credit card among these? That would be the answer. 🤔
Anyway, ask the support to be sure. I'll wait for the response.
Yes it was for the previous payment option.
Then you need to verify the card - confirm it is rightfully yours and you have unlimited access to it.
The way I see it, this is a standard payment verification request. By providing the photo capturing you holding the actual card, you confirm the card is in your possession whenever you need it - it is not borrowed from anyone else - for instance.
Does it make sense to you?
Prošlo je mnogo dana otkako mi kompanija 1 VIN nije uplatila, tamo sam prešao 4 hiljade reala sa nekoliko depozita, već sam prosledio mejl obezbeđenju i ne mogu ništa da reše, apsolutno ništa. (VEĆ JE PROŠLO DO UTVRĐENOG ROKA)
Tamo ima otprilike 4 hiljade reala, rekli su da sam prekršio pravila i ne odgovaraju za vraćanje novca, ova kompanija KRADE, imam sve depozite, ID računa i otisci su sve ovde.
Ako više ne želite kupca, jednostavno otkažite nalog ALI VRAĆITE NOVAC, nemojte krasti.
jedini odgovor Nakon analize je
" vaš nalog je blokiran zbog kršenja Pravila .9.7. Odeljak Opšti uslovi (u daljem tekstu - Pravila): Ako učesnik klađenja počini lažne radnje protiv kladionice (više naloga, korišćenje softvera za automatizaciju klađenja, igranje u arbitražnim situacijama, ako se nalog za igru ne koristi za klađenje, zloupotrebu programa lojalnosti itd.), kladionica zadržava pravo da ZAUSTAVI takve radnje
prevarljiv.
Striktno se pridržavamo pravila i ohrabrujemo naše igrače da učine isto. Stoga nikada ne donosimo neosnovane presude".
Dobro. Idemo na klauzule
17.1.3. nalog klijenta je povezan sa trenutno blokiranim nalogom, u kom slučaju ćemo imati pravo da zatvorimo nalog bez obzira na to kako je povezan i da u potpunosti blokiramo računovodstvene podatke tog naloga. Osim u slučajevima predviđenim ugovorom, stanje na računu kupca će biti vraćeno u određenom vremenskom periodu, odmah nakon slanja porudžbine i naplate iznosa koji se duguje kupcu;
NE ŽELIM VIŠE RAČUN U 1VIN-u, ŽELIM SVOJ POSTOJEĆI NOVAC NA RAČUNU.. KOJI PREMAŠU 4 HILjADE REALA, NE DOLAZITE MI VIŠE SA OVIM KLAUZULAMA 9.7 KOJE VEĆ PROĆU 14 DANA. SAMO BLOKIRAN RAČUN.. NEKA OSTALI ALI TRAŽIM SVOJ NOVAC, NISAM GA NI PODIZAO, SAMO GA DOPONIO I KLADIO.
SLEDEĆI PODACI..
ID 18644210
priložene dokumente da još jednom potvrdimo vlasništvo.
NAPOMENA: ŽELIM NOVAC U SVOM PIKSU NE ŽELIM OTKLjUČAN RAČUN , JER NISI KLADIONICA, KRADEŠ ONO ŠTO NIJE TVOJE. PA OD PRIDEVA KOJI TREBA IMATI NA UMU, ZNAŠ ŠTA SI.
OVO NE POSTOJI, JA TRAŽIM SVOJ NOVAC. I ON JE TU!
DEPONIRAO SAM I NE DAJU MI DA POVUDEM..
RADI RAČUNOVODSTVO, SAMO RADI I VIDIŠ, DOSTA MI JE OVE NEPRAVDE, ZOVEM A NE POMAŽU MI, JA MI SAM IMEJOM I PRIČAJU SAMO O OVOJ KLAUZULI 9.7, ALI ŠTA JE SA MOJIMI DEPOZITI? MOJ IZNOS NA RAČUNU? IMAM SVAKI IZVOD OD SVAKOG CENTA DEPONOVAN...
Pa ako sam pogrešio neka zatvore račun, ali budi fer jer moj račun je od 2022 a mi smo u 2023, čini mi se da su čekali da uplatim ali da zadrže svoje iznose na računu.
TRAŽIM SAMO ONO ŠTO JE MOJE!
Don't share your personal details like mail or phone number here.
Were you playing with bonus funds or got any loyalty reward recently? They used a bonus abuse clause to justify the closure, so knowing if you were playing with bonus funds helps. Make sure no one who lives with you has an account there too. In case you were playing with a clean cash balance and there is no other account from your IP address or registered with your home address, then I have no idea what sort of abuse could have taken place, you will have to file a complaint and maybe the casino shares their evidence with guru and they will determine if there was a violation or not.
You can file a complaint here: https://casino.guru/complaints/all
Hvala, proslediću ga u pravi sektor, koristim zajedničku mrežu gde se ne poznaju svi, a nekoliko puta sam pristupao telefonu preko Vi-Fi-ja. Praktično mi je nemoguće da budem siguran da gde god da sam bio od 2022. do danas, neko ko ima nalog na platformi je takođe koristio istu mrežu.
Hvala, proslediću ga u pravi sektor, koristim zajedničku mrežu gde se ne poznaju svi, a nekoliko puta sam pristupao telefonu preko Vi-Fi-ja. Praktično mi je nemoguće da budem siguran da gde god da sam bio od 2022. do danas, neko ko ima nalog na platformi je takođe koristio istu mrežu.
Napomena: Nikada nisam koristio bonus sa ove platforme
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