Iskreno, njihova korisnička podrška je izvan smeha. Tvrde da odgovaraju u roku od 24 sata na e-mail, ali jesu li? Ne, prošlo je više od nedelju dana (i to je velikodušno čak i ako se uzme u obzir da su praznici).
Poslao sam im e-poštu da zatvore moj nalog.
Imaju oni? Jok.
Da li su me uopšte verifikovali posle 10 dana? Jok.
Da li sam izgubio više nego što je trebalo da uložim? Definitivno.
Da li imam problem sa kockanjem? S obzirom da sam otišao na ovaj sajt... da.
Da li sam toliko glup pa sam postavljen na sajt sa nepotrebno komplikovanim povlačenjem i depozitima? Da. Oni to čine tako da morate da podižete metodom kojim deponujete, ali naravno metod koji sam ja koristio ne može da se povuče, tako da sam morao da otvorim račun na jednom od onih koje šalje novac za smeće.
Da li sam na kraju dobio novac? Jok. Izgubio sam ga u gubitnim opkladama, naravno. Jer, naravno, sajtovi ne mogu da se trude da stave novac na čekanje tako da ne mogu da ga dodirnem.
Ovo je generalno razlog zašto pokušavam da se držim bankid sajtova... nedostatak gubljenja vremena na proveru i obično bezbolna povlačenja sa stvarnim propisima o bezbednom igranju.
Ne mogu da se verifikuju (čak i nakon što sam poslao sav taj papir, a ne da želim da se držim njih).
Ne mogu da zatvorim svoj nalog.
Kakvo smeće.
A njihove kvote uživo je bilo teško zaključati, zašto bih želeo da automatski prihvatim promenjene kvote pošto ću obično biti jako zeznut bez obzira na to. (Uglavnom se bavim sportom, kazino retko).
Bilo bi lepo dobiti bar nešto nazad kako bi mogli da profitiraju od mog problema, ali da.
Honestly, their customer support is beyond laughable. They claim to respond within 24 hours to an e-mail, but have they? Nope, it's been over a week (and that's being generous even considering it's holidays).
I e-mailed them to close my account.
Have they? Nope.
Have they even verified me after 10 days? Nope.
Did I lose more than I should have put in? Definitely.
Do I have a problem gambling? Considering I went to this site... yes.
Am I so stupid so put into a site with needlessly complicated withdrawal and deposits? Yes. They make it so you have to withdraw via the method you deposit, but naturally the method I used to deposit can't be withdrawn from so I had to make an account at one of those garbage money sends.
Did I get money in the end? Nope. Lost it in losing bets of course. Because of course sites can't be bothered to put the money on hold so I can't touch it.
This is generally why I try to to stick with bankid sites... lack of having to waste time verifying and typically painless withdrawals with actual safe gaming regulations.
Can't get verified (even after sending in all that paper, not that I want to stick with them).
Can't get my account closed.
What rubbish.
And their live odds were a pain to lock in, why would I want to auto accept changed odds since I will usually just get screwed hard regardless. (I mainly do sports, casino rarely).
Would have been nice to get at least something back so they could profit of my problem, but ya.
Ažurirano od strane autora pre 1 godinu
Automatski prevedeno: