pre 1 meseca
Do you care to answer my question, please? I could not find it. I'm sorry.
Again, it all depends on how you specifically requested that the casino close your account.
How did you do that?
22bet Casino - opšta diskusija (strana 8)
pre 1 meseca
Zamolio sam preko ćaskanja da zatvorim svoj nalog, rekli su mi da pošaljem mejl, poslao sam e-mail i zamolio ih za 3 dana da zatvore moj nalog i dali su mi samo 3 opcije: 1 mesec, 6 meseci i godinu dana, dok sam ih zamolio da ga zatvore trajno. Nisam spomenuo da želim da se zatvori iz razloga zavisnosti, ali sam tražio da se trajno zatvori i dali su mi samo 3 opcije i izabrao sam jednogodišnju opciju. Ne znam kako ovo opravdava činjenicu da je kazino prekršio propise o identifikaciji i da je, dok je račun bio zatvoren, slao promotivne poruke. Niti mogu da razumem kako se opravdava to što nisu odgovorili ni na jedan od mojih mejlova. A to što kazino tvrdi da ima mnogo naloga i sada traže moje lične podatke da spoje račune? Da li je ovo razumno? Da postoji više naloga sa mojim podacima, da li bi svi morali da se zatvore i traže moja lična dokumenta da bi se nalozi mogli spojiti?
Automatski prevedeno:
pre 1 meseca
Well, that's it. Thank you!
As I was explaining, the account closed without mentioning the gambling issue may be reopened anytime and only closed temporarily.
It is nothing terminal. Unless you, for example, call for a GDPR-based personal data clear-out or anything like that. I do not honestly understand how the casino, in your opinion, violated the regulations for identification, but if they suspected a multiple accounts situation, it makes sense for any kind of additional verification or examination.
That's normal.
However, I think the casino, not me, should explain their will to merge multiple accounts. It seems you are a valued customer and they do not wish to lose you. But as I said, the support should explain further; I understand this occurrence may be confusing.
pre 1 meseca
Kazino je otvoren 3 nedelje i nisam dobio nikakvu informaciju. Što se tiče kršenja propisa, propisi kazina navode da je potrebna verifikacija računa ako transakcije prelaze 2000 evra. Koliko god da se trudim da kontaktiram kazino i naloge koji tvrde da ima i drugih sa mojim podacima da bih razumeo šta se dešava i ko je otvorio račune i objasnio mi zašto verifikacija nikada nije urađena, ignorišu poruke i ne odgovaraju mi. Da li je moguće da me obaveštavaju da postoji više naloga sa mojim podacima i da su još uvek aktivni ili da mi ne odgovaraju sa detaljima da mogu da proverim šta se dešava i gde se uplate na ove račune, a odbijaju da mi odgovore da li postoji dozvola i ko je organ za izdavanje dozvola da mogu da ih kontaktiram?
Automatski prevedeno:
pre 1 meseca
Well, I really do not understand the whole matter, but since, in accordance with the complaint, rejection, the refund is out of question. The other accounts do not play a significant role; in light of that, I guess.
I thought you intended to close your account for good, despite the fact that you have not mentioned a gambling problem.
However, it makes sense for the casino to fully verify or again proceed with verification just before the account is finally closed to ensure you won't be able to open another account in the future. This is a specifically good approach in the case of addicted players.
So, may I know whether your account has been closed permanently as you appeared to complain about? What do you aim to achieve now, please?
Casino holds two licenses as far as i could find:
Kahnawake (KGC) plus Estonia
I suggest contacting Kahnawake: https://gamingcommission.ca/interactive-gaming/complaints/
pre 1 nedelje
I placed my bet on over 18.5 games, and the final result was 19 games, which officially makes it a winning bet. However, my winnings were denied, and the bet was marked as lost because, according to their system, I supposedly placed a bet on under 18.5 games.They requested a screenshot and video of my bet, which I provided immediately. Four days later, I received a response stating that the bet was considered lost. The screenshots and videos I sent as evidence were rejected on the grounds that they could be manipulated - even though they were the ones who requested them.
I asked how I could prove that I'm right, and I was told that I don't need to prove anything, as the bet is considered lost and there is nothing I can do about it.
pre 1 nedelje
Hi, sorry to hear about the trouble you're having with your bet. That sounds like a really frustrating situation. It’s honestly concerning when a betting site dismisses the evidence you’ve provided, especially when you followed their requests exactly.
From what you’ve shared, it sounds like you’ve done everything right by submitting both the screenshot and video, yet the casino still refuses to honor your bet. This kind of inconsistency isn’t just unfair, it’s also a bit of a red flag when a platform refuses to explain why your evidence was rejected.
Unfortunately, we here can't help with sports betting related issues so I can share you links where they might assist.
Check these:
https://www.safebettingsites.com/complaints/
https://www.bookmakersreview.com/sportsbook-complaint/
https://www.bookmakers.bet/submit-a-complaint/
https://www.top100bookmakers.com/contact-us/
https://www.sportsbookreview.com/sportsbook-complaint/
I know this can be really tiring, but you’ve already provided the evidence they asked for, so you’re in the right here. Keep pushing for a clear and fair resolution!
Good luck, and I hope it gets sorted out soon.
Izmenjeno
pre 1 nedelje
pozdrav,
Pokušavam da se povučem, u početku tražim povlačenje i rečeno mi je da moram da pošaljem fotografiju svoje lične karte njihovom odeljenju .
Šaljem fotografiju i svaki put kada mi traže fotografije drugih dokumenata osim lične karte u nedogled kao da mi svaka 72 sata traže drugi dokument da mi ne validiraju profil i ne daju da se povučem.
Molim vas za pomoć da se ova situacija reši
Automatski prevedeno:
pre 1 nedelje
Hey there,
That sounds really frustrating, especially when you're just trying to withdraw. I understand how annoying it can be when they keep asking for different documents.
How long have you been trying to verify your account? What other documents are they asking for besides your ID? Have any of the documents you've submitted been approved, or are they all still pending?
Let me know, and I’ll try to see if we can help somehow. 🙂
