pre 2 meseci
That's serious.
In my opinion, it would be best to wait for all details to come up during the complaint process.
I personally prefer not to speculate when it comes to so old and gambling addiction-related issues. I hope you don't mind.
22bet Casino - opšta diskusija (strana 7)
pre 2 meseci
And did you contact your payment processor if everything was good with your deposit?
I made the deposit through the site, there is no direct means of communication
Also what did the casino say about this issue? Do you have some conversation with them?
As for the site unfortunately all the time
Your application is still under review by specialists, please wait and review us later
Knowing that the maximum time period for the money to reach the account is 24 hours and today I have been six days Presentation number All proof of deposit Please help me to return my right
pre 2 meseci
Zaista više ne može, kazino 22bet je prevara, treba da mi kažete šta treba da uradim da uzmem novac koji su mi uzeli mimo propisa, ne odgovaraju mi, šalju mi ironične poruke i spuštaju mi slušalicu a da nemam nikakvu informaciju toliko dana šta će biti i šta da radim.
Automatski prevedeno:
pre 2 meseci
And did you contact your payment processor if everything was good with your deposit?
I made the deposit through the site, there is no direct means of communication
Also what did the casino say about this issue? Do you have some conversation with them?
As for the site unfortunately all the time
Your application is still under review by specialists, please wait and review us later
Knowing that the maximum time period for the money to reach the account is 24 hours and today I have been six days Presentation number All proof of deposit Please help me to return my right
pre 2 meseci
Hmm, so the casino is still sorting it out, or at least I hope they are according to what they wrote to you.
Dominika will deal with your complaint but the possibilities in such cases are often limited for us. Well, we'll see if we can help you even if I really wanted to.
If you happen to learn something new, definitely let me know.
pre 2 meseci
Zaista više ne može, kazino 22bet je prevara, treba da mi kažete šta treba da uradim da uzmem novac koji su mi uzeli mimo propisa, ne odgovaraju mi, šalju mi ironične poruke i spuštaju mi slušalicu a da nemam nikakvu informaciju toliko dana šta će biti i šta da radim.
Automatski prevedeno:
pre 2 meseci
I imagine the waiting is only fostering negative emotions, yet as I said, the complaint has to progress. Once it is clear how this has occurred, the proper time for such questions will come. As you are aware, the complaint is the source of the resolution; the forum does not generate it. 🙏
pre 2 meseci
Poslao sam sve informacije koje ste tražili, razgovore sa kazinom, skrinšotove propisa koji su prekršeni i dokaze, a nemam informaciju da li da pošaljem još nešto ili šta da radim?
Automatski prevedeno:
pre 2 meseci
I am certain that you can read the instructions, even though we have already explained the complaint timer to you:
You have to wait until the mediator reviews your emails and moves forward, which is why I was discussing waiting. Three days remain. You are supposed to wait.
pre 2 meseci
Zaista ne mogu da razumem šta se dešava. Poslao sam vam sve dokaze da je kazino prekršio odredbe i propise, da identifikacija naloga nikada nije tražena, dok propisi kažu da je identifikacija računa potrebna za transakcije preko 2000 evra i da u periodu dok je račun zatvoren, iako je korisnik to zahtevao, ne smeju se slati promotivne ili reklamne poruke. Kada sam tražio da zatvorim nalog, opcije koje su mi date bile su 1 mesec, 6 meseci i godina. Nije mi data opcija da trajno zatvorim nalog koji sam želeo.
Automatski prevedeno:
pre 2 meseci
Pokušavam da pronađem autoritet za licenciranje 22bet-a da vidim da li ima licencu. Pokušavam da tražim pomoć od korisničke službe kazina već 3 dana. Rekli su mi autoritet za licenciranje kazina i izbegavali su da mi kažu i zatvaraju razgovor. Može li mi neko bar pomoći oko ovoga?
Automatski prevedeno:
pre 2 meseci
Zaista ne mogu da razumem šta se dešava. Poslao sam vam sve dokaze da je kazino prekršio odredbe i propise, da identifikacija naloga nikada nije tražena, dok propisi kažu da je identifikacija računa potrebna za transakcije preko 2000 evra i da u periodu dok je račun zatvoren, iako je korisnik to zahtevao, ne smeju se slati promotivne ili reklamne poruke. Kada sam tražio da zatvorim nalog, opcije koje su mi date bile su 1 mesec, 6 meseci i godina. Nije mi data opcija da trajno zatvorim nalog koji sam želeo.
Automatski prevedeno:
pre 2 meseci
You will have to wait for our complaints specialists to investigate the whole matter well, and only then will we see how it will go.
Unfortunately, we have to deal with hundreds of complaints every day, and your case is certainly not an easy one.
pre 2 meseci
Pokušavam da pronađem autoritet za licenciranje 22bet-a da vidim da li ima licencu. Pokušavam da tražim pomoć od korisničke službe kazina već 3 dana. Rekli su mi autoritet za licenciranje kazina i izbegavali su da mi kažu i zatvaraju razgovor. Može li mi neko bar pomoći oko ovoga?
Automatski prevedeno:
pre 2 meseci
The information regarding the casino license is included in the review of this casino here.
Please know that our data team collects all the information precisely, and then everyone can see it clearly written in the review.
pre 2 meseci
Imejl koji sam tražio od kompanije koja je vlasnik 22bet-a ne postoji. 22bet je očigledno prevara. Poslao sam im mnogo mejlova i sve informacije sa propisima koje su prekršili, a oni mi nisu odgovorili. Ignorišu poruke i u konkretnom imejlu koji sam poslao kompaniji koja je vlasnik 22bet-a, dobijam obaveštenje da nemam snimak ekrana kao dodatak na casino-u. prekršena, imam i snimak razgovora sa službenikom tehničke podrške jer mi je rekao da pozovem vatrogasce i hitnu pomoć jer mi je rekao da pozovem vatrogasce i hitnu pomoć.
Automatski prevedeno:
pre 2 meseci
I am really sorry that they don't communicate with you. Our team will try to get in touch with the casino whenever the time comes to it. Just focus on your complaint, please.
Try to calm down. I believe they just wanted to take care of you if they thought you probably don't feel well, by any means. If you feel that you need some help, though, for sure contact someone.
Please stay safe, and if needed, get help. Will you do that, please?
pre 2 meseci
Grešite, uopšte nisu hteli da vode računa o meni, zaposleni u kazinu mi prete i pokušavaju da me obmanu, tehnička podrška mi je danas rekla da sam otvorio više naloga, što nije tačno jer je i moj redovni nalog aktivan, u kom slučaju bi mi zatvorili nalog, a kada sam ih zamolio da mi kažu podatke o navodnim računima, odbili su. Očigledno je da traže razloge da me okrive za kršenje propisa, dok je kazino prekršio propise sa računom i traže načine da mi ne vrate depozite.
Automatski prevedeno:
pre 2 meseci
I imagine why so many players believe that once the casino is not willing to show the proofs of the other accounts, the matter is clear as a sky for them.
Yet, I'd like to say that once the responsible features and addictions play a part in the story, it is always wise to wait for the complaint to reach conclusion.
For example, Veronika went through your evidence and concluded that "You did not mention gambling addiction as the reason for your self-exclusion request back in 2021" which may explain why the casino did not close your account permanently and instead offered temporary account closure.
As I'm sure you know, the only real exclusion comes up with the proper reason provided to the casino - the addiction.
So, I think it's fair to say that we accept your opinions and the rest will be specified once the complaint progresses. Sounds quite fair, I'd say.
pre 2 meseci
Spomenuo sam vam i poslao vam dokaz da mi je kazino dao samo 3 opcije, pošto sam vam objasnio da mi je kazino za vreme zatvaranja naloga slao promotivne mejlove, kao što sam objasnio i poslao vam da moj nalog nikada nije verifikovan, nešto što uslovi kazina kažu da je verifikacija potrebna za transakcije preko 2000 evra, u mom slučaju od mene nikada nisu tražili.
Automatski prevedeno:
pre 2 meseci
Yes, and I and also Veronika both told you that unless you mention the gambling issue to the casino, it may happen. Thus, my question again. Veronika did not find you mentioning the gambling issue - that's very likely the problem. Do you see it, please? Sadly, promotional emails are part of the side effect of registering in casino and since you ahve not very likely self-excluded yourselfm they were trying to bring you back.
The verification, in my opinion, is also subject to change, as are the terms. Does the amount represent a one-time deposit or an overall withdrawable fund, please?
pre 2 meseci
Ukupan iznos kao što sam vam objasnio mnogo puta tražio sam mnogo puta da zatvorite nalog i puna 3 dana nisu zatvorili vaš nalog Poslao sam sve mejlove sa datumima i nakon 3 dana ponovnog pritiska na njih da zatvore nalog opcije koje su mi date bile su samo ove 3 da nikada nisam pomenuo zavisnost ali sam 3 dana tražio da trajno zatvore nalog
Automatski prevedeno:
pre 2 meseci
Yes, I understand that.
Once more I would like to say that asking for account closure is not the same as asking for a permanent self-exclusion due to gambling addiction.
The difference is huge. Thus, the information that you "only" requested common account closure.
Every account closure can be canceled. However, self-exclusion due to gambling addiction is supposed to be instant and permanent.
Do you now understand what I was saying, please?
Izmenjeno
pre 1 meseca
Još jednom vas obaveštavam da 22bet ignoriše moje poruke. Poslao sam mejlove svim relevantnim odeljenjima i obrazac koji ste mi poslali kod organa za izdavanje dozvola i nisam dobio nikakav odgovor niti informaciju o propisima koje su prekršili u vezi sa mojim nalogom. Tragično je što 3 nedelje nisam dobio nikakav odgovor i nikakvu informaciju. Nebrojeno puta sam ih pitao da mi kažu kako da kontaktiram organ za izdavanje dozvola da bi se izvršila revizija. Tvrde da sam u njihovoj firmi otvorio mnogo naloga, a imam samo jedan i zato tražim reviziju od organa za izdavanje dozvola. Jedina komunikacija koju imam je na live chat-u da mogu da mi traže dokumenta kako bi se izvršila identifikacija kako bi se spojili mnogi računi koje sam navodno otvorio, a onda kada od njih tražim podatke sa ovih naloga, prete mi i zatvaraju razgovor, a od ostalih nadležnih službi nisam dobio nikakav odgovor.
Automatski prevedeno:
