Ponovo sam proveo više od sat vremena u ćaskanju uživo, a oni su mi stalno govorili da unesem drugi IBAN, što sam već uradio dva puta. Takođe su rekli da moram da podignem novac koristeći kriptovalutu. Nemam druge račune. Tako da sam jednostavno uneo IBAN moje kreditne kartice i podizanje je prihvaćeno; pisalo je da je uspešno. Sada me zanima da vidim da li ću zaista dobiti novac na svoj račun.
Hey.
I understand that you must feel frustrated and that you feel like we aren't helping you. Please know that we always try to do everything possible so players can get their winnings whenever they play fairly and without any violations. That also means we will recommend to players to use the easiest way, if I could call it that, because many times the casino has a good reason for what they do, and even if it may look like they don't want to pay you, they actually really might have some issues with paying you the way you would like to.
As you can see, they also offered the other payment option for you. It seems all new to you because you haven't used Binance nor crypto until now, but many players are already used to those.
So, right now I suggest you wait to see how it will go with this last try of yours, and then if it won't be successful, perhaps it'll be good to get help from someone who is already familiar with the other payment options.
What do you say? Will you be willing to try and learn something new?
Zdravo
Da, nude mi se i druge metode, ali upravo u tome je poenta. Uvek uplaćujem u svim kazinima koristeći bankovni transfer, i pre nego što to uradim, uvek proverim da li nude bankovni transfer kao metod isplate, što i rade. Zato se nisam brinuo. Da sam unapred znao da ne prihvataju dve moje banke, nikada ne bih igrao tamo. Nisam upoznat sa kriptovalutama i nikada nisam želeo da znam ništa o tome. A sada sam primoran da otvorim takav račun? Nije da ne želim da probam ništa novo; jednostavno nisam upoznat sa tim, ne govorim engleski i ne poznajem nikoga sa kripto iskustvom. Čak ni ne znam šta da tražim na forumu. Kazino kaže da mogu da isplaćujem samo koristeći metode koje nude? Da, tačno, i oni nude bankovni transfer, ali ne za moje banke???? Nikada nisam imao ovaj problem ni u jednom kazinu koji je nudio SEPA, ni u jednom. Sada ću sačekati i videti da li će poslati novac na moju kreditnu karticu ili će otkazati isplatu.
I understand your point completely and really hope that soon you will be able to receive your winnings.
We are here for you and will wait for your next update. I'm keeping my fingers crossed. 🤞
Moja isplata se još uvek obrađuje.
Ignorišu sve moje imejlove, odlična podrška. A ni moja isplata se ne obrađuje. To sve govori o ovom kazinu.
Moja isplata je odbijena bez objašnjenja. Ni imejla, ni obaveštenja na mom nalogu.
Od podnošenja ove žalbe, nisam čuo ništa od Casino Guru-a. Sada sam sam istraživao, potražio pomoć negde drugde i rešio svoj problem. Zaista sam bio primoran da otvorim kripto račun; inače nikada ne bih video svoj novac. Samo mi je žao što Casino Guru podržava ovu vrstu kazina.
Hello, Gretche.
I'm sure you already know how complaints and safety indexes work. If the casino is suggesting an option for you, I would, for instance, go for that. It was your choice to oppose on every occasion, yet you were then frustrated by the delay. I understand you have your opinions and judgments. It is more or less the main subject of your posts here on the forum. That's okay, but it has little to do with your assessment or our free services or support. Thank you for letting us know. and wish you only pleasant experiences with casinos. Having a crypto as an option is very practical, as you showed us.
As stated in your complaint:
"If the casino is willing and recommends that you use crypto for withdrawals, we would recommend that you set up a reputable crypto wallet in the supported currency and give this option a chance. If you have trouble setting it up, try asking for help from your family, friends, or on our forum"
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