Pa, da, mi pišemo sve postove ručno. Mi to ne doživljavamo kao glupost od igrača, kako ste to nazvali, mi to vidimo kao „nedovoljno znanje", mogao bih da kažem. Uvek pokušavamo da pomognemo oko svakog problema u onlajn kazinu, iako to ponekad nije moguće. Kao što znate, uvek je potreban drugi deo razgovora i istrage, recimo. Kad god kazino ne komunicira sa nama, mi ne možemo da rešimo problem, bilo koji problem.
Radka ne rešava žalbe, jer nije deo našeg tima za žalbe. To je vaše gledište, kako vidite sve naše postove, naravno, i niko neće uzeti vaše mišljenje, samo vas molim da shvatite da smo tu da pomognemo i informišemo sve korisnike o svemu što se tiče onlajn sveta kazina, mi ipak nismo mađioničari. Nadam se da razumete moje značenje. Takođe, igrači ne moraju da govore engleski, u stvari, pošto mi koristimo automatski prevodilac na našoj veb stranici.
Well, yes, we do write all the posts manually. We do not see it as a nonsense from the players, as you called it, we see it as "not enough knowledge", I could say. We always try to help with every issue at online casino, even though sometimes it is not really possible. As you know there is always the second part needed to the conversation and investigation, let's say. Whenever a casino doesn't communicate with us, we are unable to get the issue, any issue solved.
Radka doesn't solve complaints, as she is not a part of our complaint team. It is your point of view, how you see all of our posts, of course, and no one is going to take your opinion, just understand please, that we are here to help and inform all the users about everything regarding the online world of casinos, we are not a magicians, though. I hope you can understand my meaning. And also, players do not need to speak any English, actually, as we use an auto translator on our website.
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