Amerio Casino - opšta diskusija (strana 6)

I understand your point, for sure.

We are glad we can help any time. Surely come back whenever you need to. Right?

Hello Casinoguru I have a question, I was participating in a tournament on the Amerio website that started on July 15 and ended on August 15, my question is the following can they extend the date of the tournament for another 30 days, because now the tournament ended on September 15.

Olá Casinoguru estou com uma dúvida, estava participando de um torneio no site Amerio que se iniciou em 15 de julho e termino 15 de agosto, minha dúvida ė a seguinte eles podem prorrogar a data do torneio para mais 30 dias, pois agora o termino do torneio foi para 15 de setembro.

I've already taken part in a tournament on the spellwin website, for example, which ran from April 1 to April 30. I came third, and it ended on the date that was described at the beginning of the tournament, they didn't postpone the date, and they credited the prize the next day.

Já participei de torneio por exemplo no site spellwin que dizia de 01 de abril a 30 de abril, fiquei em terceiro lugar, e encerrou na data que estava de descrita no começo do torneio, eles não adiaram a data, e creditaram o prêmio no dia seguinte.

The terms at the start of the Amerio Gold Rush tournament

Os termos no início do torneio Amerio Gold Rush

I took the printout with 2 minutes, 54 seconds left and the tournament finished.

Tirei o print faltando 2 minutos, 54 segundos e o torneio finalizado.

Hi, it seems that something like that shouldn't happen, or at least I haven't seen it happen yet. Based on what you sent and the terms and conditions, there was no mention of the tournament being extended, or at least nothing where it would be stated. 

Did you ask them to explain why they did that?

Hi Jaroslav when I request information they say it has been sent to the relevant department

Olá Jaroslav quando solicito informações eles dizem que foi enviado ao departamento relevante

They say I'll have an answer soon.

Dizem que terei uma resposta em breve.

So let's wait for a response.

Otherwise, the tournament will continue as normal? 

They don't give me an answer, they just say it's been forwarded to the department responsible, but I've opened a public complaint.

Não me dão resposta, dizem apenas que que foi encaminhado ao setor responsável, mas eu abri uma reclamação pública.

Well, let's wait what Veronika can solve and what will happen.

If the casino happens to respond, be sure to let us know.

Yes thank you Jaroslav

Sim agradeço a atenção Jaroslav

Veronika answered that, there's not much you can do, I thought all tournaments had a clause, I took an example from the Spellwin casino.

Veronika's reply:

Thank you for your reply and for providing us with more details about your problem.

I understand how frustrating it must have been to see the tournament extended without warning, especially since you were in a good position to win. Unfortunately, tournaments are considered promotional features, and casinos often include clauses in their Terms and Conditions that allow them to change, extend or even cancel such promotions at their own discretion. While this creates a very bad experience for the user, it also means that we cannot challenge the casino on the basis of these arguments.

We therefore reject your complaint, as we have no grounds to demand that the casino pay out the tournament prize before the deadline. However, we strongly recommend that you exercise extreme caution with this operator and consider playing only at well-regulated casinos with a higher security rating, where players' rights are better protected. A fair and reliable casino would handle such changes clearly and responsibly. Please also note that Amerio Casino operates without a proper license and currently has a security rating of 5.4 on our website, which is quite low.

We're sorry we can't help you more in this particular case, but I hope the above information will help you make safer choices in the future.

Veronika respondeu isso, não tem muito o que fazer eu achava que todos os torneios teriam clausula, tirei um exemplo do cassino Spellwin.

Resposta Veronika:

Obrigado pela sua resposta e por nos fornecer mais detalhes sobre o seu problema.

Entendo como deve ter sido frustrante ver o torneio prorrogado sem aviso prévio, especialmente porque você estava em uma boa posição para vencer. Infelizmente, os torneios são considerados recursos promocionais, e os cassinos frequentemente incluem cláusulas em seus Termos e Condições que lhes permitem alterar, prorrogar ou até mesmo cancelar tais promoções a seu próprio critério. Embora isso crie uma experiência muito ruim para o usuário, também significa que não podemos contestar o cassino com base nesses argumentos.

Por isso, rejeitamos sua reclamação, pois não temos fundamento para exigir que o cassino pague o prêmio do torneio antes do prazo estabelecido. No entanto, recomendamos fortemente que você tenha muita cautela com este operador e considere jogar apenas em cassinos bem regulamentados com uma classificação de segurança mais alta, onde os direitos dos jogadores são mais protegidos. Um cassino justo e confiável lidaria com tais mudanças de forma clara e responsável. Observe também que o Amerio Casino opera sem uma licença adequada e atualmente possui uma classificação de segurança de 5,4 em nosso site, o que é bastante baixo.

Lamentamos não poder ajudá-lo mais neste caso específico, mas espero que as informações acima ajudem você a fazer escolhas mais seguras no futuro.

I'm sorry to hear that. 

Unfortunately, if that's the case, there's nothing more we can do about it. 

As she said, it's not a pleasant user experience, and I wouldn't want to get involved in it myself. If they make the rules as they please, that's probably how it will look in the future. 

The only thing you can do is hope that you'll be in a winning position at the "end" of the tournament or stop playing there.

In my opinion, an honest casino would communicate such a change to its players and explain why it made that decision. This is quite unfair, but as Veronika said, it's unsolvable on our part.🙁

Hi Jaroslav, yes I'm aware of the risk and I'm not depositing in that casino anymore. Regarding the tournament, I don't think it will ever come to an end, but if it does I hope I'm in a good position and the casino is honest and fulfills the tournament's prizes.

Thank you.

Olá Jaroslav sim estou ciente do risco e não estou depositando mais nesse Casino, com relação ao torneio eu acho que ele nunca chegará ao final, mas se chegar eu espero que eu esteja numa posição boa e o Casino seja honesto e cumpra as premiações do torneio.

Obrigado.

Let me know when the tournament is over and if you managed to place in the winning spots, I'll be happy and at least we'll see if you got a prize.🙂

I think this casino has gone out of business, even the chat no longer works.

Acho que esse Casino encerrou as atividades, nem o chat funciona mais.

The tournament ended and I was in second place with 1 day to go, the first place was in position 31 and I was in position 32, the tournament only rewards the top 30, so in 24 hours they sorted out the 30 bot and closed the tournament without having to pay anyone.

A masterstroke by the guys.

O torneiro terminou eu estava em segundo faltando 1 dia para terminar, o primeiro lugar ficou na posição 31 e eu ma posição 32, o torneiro só premia os 30 primeiros colocados, então em 24 horas eles arrumaram os 30 bot e encerramento o torneio sem precisar pagar ninguém.

Jogada de mestre dos caras.

We have no such information, but thanks for bringing it up.

Oh, that's unpleasant. If you have any evidence or something similar, you could try filing a complaint.

Have you thought about that?