AmunRa Casino - opšta diskusija (strana 8)

I understand and hope that next time you come to us early so we can help.

I would like to share my experience with AmunRa Casino (N1 Interactive Ltd).

I have been a verified player at this casino for about two years and I have made several successful withdrawals in the past. However, all of my withdrawals were always delayed.

My last successful withdrawal of 1200 PLN was paid only on 03 December 2025, after 12 days of waiting.

Currently, I have two new withdrawals:

• 2000 PLN (Bank Transfer) – requested on 20/12/2025

• 2000 PLN (Ripple) – requested on 22/12/2025

Total: 4000 PLN

Both withdrawals have now been pending for over 20 days and are still stuck in "verification" status.

I contact customer support almost every day, but I only receive generic answers like "we are checking" or "please wait". No clear explanation and no payment timeline.

Now the casino has again started asking for additional KYC verification, even though my account has already been verified for about two years. This looks to me like a tactic to delay payments.

Because of this situation, I have submitted complaints to:

• Malta Gaming Authority

• eCOGRA ADR

• CasinoGuru dispute system

At this point, I no longer trust this casino’s payment practices. The pattern of repeated delays is very concerning.

I am sharing this so other players can be aware and decide carefully before depositing.

If my case is resolved, I will update this post

Hello,

The complaint will surely show us more, eventually. Hence, it was indeed a beneficial call. 👍I just want to say we are here if you aim to talk about it further.

In any case, thank you for sharing that on the forum. Any updates are much appreciated and for anyone interested, the complaint is here 👈

Hopefully the delay won't progress further!

Hello,

I would like to update my complaint with the latest response received from AmunRa Casino.

The casino informed me that my documents were forwarded to their Verification Team and that the Finance Department may take up to 10 days to review the verification after submitting all required documents.

They also stated that their Finance Department works only between 10:00 and 19:00 (UTC+2), excluding weekends and public holidays, which further extends the waiting period.

This means that after my withdrawals have already been pending for more than 24 days, the casino is now introducing an additional potential delay of up to 20 more working days becouse i used watermark "only for amunra KYC" on my ID and i cant send new one before they let me do it.

This directly contradicts their publicly stated policies, where they claim:

• Account verification is usually completed within 24 hours.

• Withdrawals are processed within up to 3 business days.

Furthermore:

• My last successful withdrawal was completed on 03 December 2025.

• My account has been active for approximately two years.

• I have made several successful withdrawals in the past.

• All requested documents have now been submitted.

Despite this, the casino continues to rely on internal procedural timeframes instead of respecting their advertised timelines and fair withdrawal practices.

I believe this demonstrates:

• A systematic delay in verification and payments.

• Inconsistent application of their own rules.

• A lack of transparency and good faith in handling withdrawals.

I am fully cooperating with the KYC process, however I feel that the casino is using verification procedures as a tool to postpone payment.

I kindly ask CasinoGuru to continue mediating this dispute.

Do you have the possibility to report this to the appropriate regulatory authorities or help ensure that the casino stops treating me in this manner?

Kind regards,

Kamil

Not much of an improvement, I see.

Well, this is going to be a bit of an unpleasant part, but it is best to say that the purpose of the complaint is probably slightly different from what you asked.

As the player, you are the only one who can report the issue to the regulator. Casino Guru represents a neutral mediation service for players based on our processes and capabilities; hence, there is no way we could force anyone to treat you differently. My colleagues are trying to do something better for you, though. 🙂

Their goal is to resolve the problem fairly. Sometimes it takes longer, yet it is still far more

Try to keep a distance from this situation and let the mediator help you. Once the complaint progresses further, we shall see what can be done.

Hang in there.

I'm happy to wait for a response since I have nothing left to lose anyway.

Ich warte gerne auf nh Rückmeldung da ich eh nichts mehr verlieren kann

And what response are you waiting for exactly? 🤔

(Their goal is to solve the problem fairly. Sometimes it takes longer, but it's still far better.)

Try to stay away from this situation and let the mediator help you. Once the complaint has progressed further, we will see what can be done.

Directed towards her answer

(Ihr Ziel ist es, das Problem fair zu lösen. Manchmal dauert es länger, aber es ist immer noch weitaus besser.

Versuchen Sie, sich von dieser Situation fernzuhalten und sich vom Mediator helfen zu lassen. Sobald die Beschwerde weiter fortgeschritten ist, werden wir sehen, was sich tun lässt.)

Auf ihre Antwort Gerichtet

So, you are waiting for a response to your complaint about the casino. Kristina will definitely give it to you, and when we contact the casino, I believe they will also respond and maintain their position. 

Hello CasinoGuru Team,

I would like to provide an important update regarding my ongoing complaint against AmunRa Casino (N1 Interactive Ltd).

My withdrawal has now been delayed for 27 days.

During this period, I have been subjected to five separate KYC verification stages related to the same withdrawal request.

Key facts:

• I have submitted every requested document within hours.

• The casino takes several days to review each submission.

• After each approval, new document format requirements are introduced instead of processing the withdrawal.

• My bank statement was previously accepted, including confirmation of AmunRa’s own transfer to me dated 03.12.2025.

• Despite this, the same bank statement is now being rejected again due to format requirements.

Crypto wallet issue:

AmunRa requires a screenshot showing my profile details and full crypto wallet address on a single screen.

However, Crypto.com does not provide such a screen view.

Therefore, I submitted two screenshots taken within one minute, clearly proving:

• my identity

• ownership of the wallet address

Despite this, the casino still refuses to accept them.

Current situation:

The casino is no longer questioning my identity or ownership of funds — only repeatedly changing document format requirements.

This creates a clear pattern of procedural delaying through verification abuse.

My position:

I have fully cooperated at every stage.

There is no objective reason for this withdrawal to remain unpaid.

At this point, the verification process has become unreasonable, disproportionate and obstructive.

What I am requesting:

• Immediate finalization of my KYC verification.

• Immediate processing of my pending withdrawal.

• No further document requests unless objectively justified.

I have already escalated this case to:

• ADR (CasinoReviews)

• Malta Gaming Authority

I am now asking CasinoGuru for assistance in ensuring that this matter is resolved fairly and without further delay.

Thank you for your support.

Kind regards,

Kamil

Hello, Kamil. I guess my response more or less remains the same. Did you read my post I sent you a few days ago?

Well, the complaint is still going on; if you have new insights to add, feel free to do so, please.

Hello,

Yes, I have read your previous message carefully.

At this moment, the situation remains unchanged. I have provided all documents requested by the casino, always in the exact formats they required. However, after each submission, the casino repeatedly changes the accepted file format requirements (first confirmation of transfer, then screenshot or PDF, later only full PDF), which continuously extends the verification process.

I submitted the final PDF bank statement on Friday, 16 January, and I am still waiting for it to be reviewed.

The withdrawal is now delayed over 30 days. I remain fully cooperative, and I have also informed both ADR and MGA about the ongoing situation.

If there are any new developments, I will update the complaint immediately.

Kind regards,

Kamil

I appreciate the details you mentioned and the efforts you put into this explanation.

The last attempt was made on 16.01.; a response should come, hopefully sooner rather than later or at least in the complaint.

We will be here for the updates, surely.

Update:

After my last submission on 16.01 and without any written response, the casino silently expanded the KYC requirements in the account panel, requesting additional documents.

No explanation or procedural decision regarding the previously submitted documents has been provided.

The withdrawal delay now exceeds 33 days

This is not very convenient, yet based on my experiences, the easiest way is to provide those documents. I agree that the casino's request should be clear, but asking for an explanation usually doesn't change it.

I confirm that I have already submitted exactly the documents requested in the latest KYC stage, including the full bank statement PDF for December showing deposits to the casino.

Additionally, for completeness, I have now also uploaded the full bank statement PDF for November, which also contains deposits to the casino.

All documents were submitted via the casino’s official verification form and are currently under review.

At this point, all KYC requirements on my side have been fully fulfilled. I am now awaiting verification completion and the processing of my pending withdrawal.

I believe you did what you could, and the casino should now show that their verification process is working. Let's hope it won't take far too long. Let me know how you're doing, please.

Thank you for your message.

Yes, I have provided everything that was requested. All documents were submitted promptly, and the remaining verification items are now fully on the casino’s side.

I am currently awaiting the final verification outcome and the processing of my withdrawal, which is now delayed for 37 days.

I will keep you updated as soon as there is any change.

Oh my, 37 days... that's extreme.

Well, I appreciate your patience because it is admirable. Looking forward to hearing especially positive news. 🤞

I would like to provide an update.

Verification has now been pending for five days despite all requested documents being submitted. I remain available should any further clarification be required.

As of today, the withdrawal has been delayed for 40 days. The casino has remained silent for approximately 10 days, and the only action taken during this time was the rejection of documents that were already reviewed by Martin, followed by a quiet change of KYC requirements without clear explanation.

All documents have been provided promptly whenever requested, and I am currently awaiting a response from the casino.