BetSofa Casino - opšta diskusija (strana 4)

all phtos which are asked by casino already sent. casino just ignore me like previosly. "regulator" is absolute fake. no any answer. at this moment more than 10 000 euro are stolen by casino.

and you only write that i can reopen complaint, but in reality your site decline all my attempts to do it

I understand you, your site are casino lawyer, you try show everywhere that gambler who risk with his own money, made some incorrect move and that why casino can steal 10000 euro winnings

more that 10000

Hi again!

As I explained, this is the forum, not a complaint section. We are not familiar with your reopening requests, but every time players act like you do, we aim to suggest the reopening, since it is not up to forum admins to resolve previously closed complaints.

Can you perhaps share what you've gotten from the Complaint Team? Any reason for the rejections, perhaps?

Despite being kind and open to you here on the forum, we can't interfere with complaints. I'm sorry.

You consider this us, admins, supporting casinos, while I'm just asking for your cooperation. If your complaint is not going to be reopened, though, there must be a reason.

general reason is that you do not want to reopen complaint

reason from my side, that i more then month ago sent all requested photos. account closed, and of course this scam casino do not want to open account. scam scheme with some additional verification and "providers check". one more scam casino, closed account and stolen money, and you want to show that everything is okay🙂)

2.5 months have passed since the start of the provider check, where is the answer? it will never exist, because there would be no verification. the casino was simply looking for some reason to close the account. and now you are protecting this casino. which already on a verified account asked for additional verification and in the end they blocked and stole all the money.

Hello, dear user.

I spent some time with Branislav discussing your whole cooperation with us.

Based on this discussion, it came out very clearly that you took the complaint like a sort of game, and many times you have to properly cooperate, not just with casinos but eventually with the complaint handler.

Additionally, even our system has detected many similarities with other users involving personal data and documents. Even the casinos were unable to verify your documents, which you were not able to provide correctly. According to the way you have communicated with us and also because we are far from considering you a legitimate player, we feel you have been deliberately wasting our precious time.

Based on that, we are more than convinced our time should be better spent with players seeking support.

This is the result. So if you actually need help, it's up to the team whether they change their minds and give you another chance.

I would also like to say that your attempts to make the complaint handlers look like they do not care enough are not welcome. To respect your privacy, I won't share all the details I've learned so far about your history with us.

Because your actions are not objective or fair, I ask that you kindly stop acting like that.

If you don't, your access to the forum will be closed.

This forum does not need negative vibes.

Submitting the complaint means you adhere to its policies; it's really that simple, and from our point of view, you have not been acting like a regular player seeking support. So, our free services are not available for you at this moment.

The casino has requested additional photos. They were sent to them, and the money won without bonuses was STOLEN. these are facts. What you say about negativity is funny. The casino stole about 15,000 euros. let them steal 15,000 from you and you will be positive.

about some services for me. especially free ones. you are here to protect the casino and not to help the player. If you would like to help, the situation would have been different. PHOTO requested. I sent the PHOTOS. The money was stolen.

The casino did not write about any deadlines. You ignore this and write a lot of lyrics. Anyone who reads this will understand what the situation is about.

Yes, that's why our team helps players without any reward and there is no little money that we have managed to save during the time that this team has been working. I think that everything from Radka was clearly stated and since she was interested in you and this case, she wrote objectively how our team sees it.

If you continue to say that we are protecting the casinos and not helping the players, then your access to the forum will be banned as it is your subjective opinion that has not been substantiated. 

Thank you.

i say only facts.

casino blocked my account for additional verification.

all photos which are asked are sent.

casino stolen all balances in all casinos.

You say this is okay 😀

verification on all sites has been completed.

when I had balances on all sites, the casino blocked all accounts for "additional verification"

No deadlines for verification were written.

The day before the date when I said that I could send everything, you closed the complaint.

the casino took all the money, although all the photos were sent.

Your team, of course, has an opinion. But anyone from the outside reading this will understand whether it’s worth making a deposit or not :)

Still, you're avoiding sharing how you have been sabotaging the complaint process and cooperating with the casino. I'm completely familiar with the history, but since we adhere to the GDPR, I can't make it public on the forum, leaving us no space to respond to your half-truths adequately.

Thank you so much for your objectivity.

Due to that, I'm restricting you from the forum. You have been warned, and I'm sorry it ends like this.

I'm having trouble with KYC. They're asking me to send my passport, but I don't have one. And they won't accept my driver's license as identification. Here in Brazil it's even common to use a driver's license as an identification document. I spoke to support but they didn't give me any alternative. I don't know how to proceed...

Eu estou com dificuldade no KYC, Estão pedindo para enviar o Passaporte, mas eu não tenho passaporte. E não aceitam minha carteira de motorista como documento de identificação. Aqui no Brasil inclusive é comum o uso da habilitação como documento de identificação. Falei com o suporte mas eles não deram outra alternativa. Estou sem saber como proceder...

Hey, I wanted to ask you if you have any alternative but I see that you don't. Did they also tell you why they don't want to accept the driver license?

I guess I'm assuming that if you can't agree on anything, you'll have to lodge a complaint.

What do you think?

One alternative would be for me to get a passport, but for that I'll have to pay high fees and wait for the government agencies responsible to come back from recess. I'll try to talk to Chat one last time, and if I can't get a solution, I'll have no choice but to file a complaint.

Uma alternativa seria eu tirar o passaporte, mas pra isso terei que gastar com taxas elevadas e aguardar os orgãos governamentais responsáveis voltarem do recesso. Vou tentar falar com o Chat uma última vez, se não conseguir resolver não restará alternativa que não seja abrir uma reclamação.