Betsolino Casino - opšta diskusija

They are not processing cash out

Could you tell us more about this issue, please?

I complain to them that they didn't process cash out and they said that they will and it shows that they did and that I should get money in 72h. I haven't got the money after all of that

So, your account is fully verified and your withdrawal is approved? Is that right? When exactly did they approve it?

Try to contact them again and let us know the outcome, please. We will try to help you if the problem continues.

Yes, they approve it at 13.06. My 1st cash out after they approved it was fast, but this is the second one and still no money to my bank account. I have contacted them 5 times now, without any luck

We need to wait and see how it goes, because our complaint team won't be able to intervene before the 14-day period passes. So, hopefully you will get paid soon, especially if it is approved, as you say.

Did you receive your money?

I have also registered there and have a payout pending, but I have only just seen your complaint

Hast du dein Geld erhalten?

Habe mich dort auch angemeldet und eine Auszahlung offen, sehe aber erst jetzt deine Beschwerde

He didn't receive the money yet.🤷‍♀️

How long have you been waiting for the withdrawal? Is this your first one at this casino?

He responded to his complaint 2 hours ago, but it may still take a few days for replies to be released.

I only requested my withdrawal yesterday and also sent my KYC documents yesterday, so everything is still fine.

Er hat vor 2 Stunden auf seine Beschwerde geantwortet, bis Antworten freigegeben sind, kann es aber trotzdem ein paar Tage dauern.

Ich habe meine Auszahlung erst gestern beantragt und auch gestern meine KYC Dokumente hingeschickt, also alles noch in Ordnung.

You are right, it was inside information.😉

I see. So keep us informed, please, and hopefully everything will go well.🤞

So you already know that he hasn't received his money yet?

Also weißt du schon, dass er sein Geld noch nicht erhalten hat?

I haven't. You have to contact support for every cash out

But it worked straight away with your first withdrawal?

and how long did kyc take? Were you notified in any way?

Aber bei deiner ersten Auszahlung hat es direkt funktioniert?

und wie lange hat kyc gedauert? Wurdest du dazu irgendwie benachrichtigt?

After talking to support, yes. Fast. No.

And what do they tell you now, why is it taking so long?

Und was sagt man dir jetzt, warum so lange dauert?

That's right.😉

The same issue here, but with a little difference. I wasn’t able to upload my documents for verification. There was an error in the website constantly. So I’ve sent en email and they replied me with the option to send my docs with email. After sending my docs a received a confirmation with the message that my account would be verified within 48 hours. I’m more than 72 hours waiting now and still didn’t get an email that my account is verified, neither I can see it is on the website in my account section.

my withdrawal request is pending for more dan 4 days now.

I was told that verification does not take place on weekends. Was there perhaps a weekend in between?

Mir wurde gesagt, an Wochenenden findet keine Verifizierung statt. War eventuell ein Wochenende dazwischen?

I sent my documents last Wednesday to them. I’d allready sent an email when they think the withdrawals will be processed. The only answer I get is: ‘all of your deposits are credited to your account, if you think there’s an amount missing send us a screenshot from the bank or payment method’. They don’t answer my questions about verification and withdrawals.