Hello, I think that if you are waiting for a day to withdraw, we can't talk about the casino being a scam. If they don't need documents from you, that's fine. When they give you a timeframe for the money to arrive, try to clear it and see how it goes. Of course you have to take into account that weekends are not included in the time.
Anyway, what payment method did you use?
Koristio sam Skrill metod. Danas će biti 48 sati i sve ostaje isto. Objaviću sva ažuriranja.
Be sure to update when you know more. So far I wouldn't be negative and we'll see where it goes. So try to wait a few days that the casino has given you.
Hopefully, you'll have the money as soon as possible.
Zdravo, želim da pitam da li je neko već primio novac od isplate na svoj bankovni račun. Imam dosta novca na svom kazino računu (112.800 CZK = 4.530 EUR) i prošle srede (21.5) sam zatražio prvo isplaćivanje na kreditnu karticu. Novac se uopšte nije pomerio, čak su mi i blokirali isplate, tako da ne mogu da koristim nijednu drugu metodu. Plašim se da će mi otkazati nalog zbog dobitaka, jer kako sam pročitao na raznim forumima na internetu, to rade prilično često. Kako je uopšte moguće da takav kazino ima licencu? To je apsurdno. Hvala vam.
Zdravo, bojim se da trenutno nemamo drugog igrača ovde koji bi mogao direktno da potvrdi nešto ovako, ali s druge strane, da se ovaj kazino nije prijavio, imali bismo mnoštvo žalbi na njega od igrača, koje nemamo.
Ono što opisujete može se desiti ako kazino proveri vašu ukupnu aktivnost kako bi dozvolio isplatu, što je uobičajeno za veće iznose, ili može biti priprema za verifikaciju identiteta, postoji više mogućnosti. Ako nikada ranije niste izvršili isplatu, prvo morate proći verifikaciju. Ovo je, inače, osnovni zahtev skoro svakog organa za licenciranje.
Međutim, moram reći da nijedna od tih opcija, po mom mišljenju, ne opravdava nedostatak saradnje kazina. Zaista je tužno kada lepo iskustvo sa tako velikom količinom novca bude uništeno činjenicom da ne znate šta se dešava i šta će se dalje desiti.
Jesi li siguran/sigurna da nisi dobio/primila imejl u folderu za neželjenu poštu ili neko drugo obaveštenje?
Zdravo, nažalost ne. Komunikacija sa kazinom je apsolutno jadna i haotična. Pitao sam korisničku podršku i u ćaskanju i putem e-pošte da li je potrebno verifikovati nalog pre nego što mogu da podignem novac. Njihovi odgovori su svaki put bili različiti i tako su mi nakon 3 dana insistiranja poslali zahtev da otpremim potrebna dokumenta. Sada čekam verifikaciju, ali zapravo nisam dobio jasne informacije o tome koliko će verifikacija trajati. Rekli su mi da bi trebalo da bude završena u roku od 24 sata, pa ponovo da bi mogla da potraje 10 dana ili više. Dakle, sada čekam i pitam se šta će se desiti. U stvari, ovaj kazino ne pruža nikakve informacije o napretku procesa i sve je na igračima koji moraju sami da se uvere.
Ovo nije najbolje korisničko iskustvo. Dobar kazino bi trebalo da obavesti igrača o stvarima, ali naravno znamo ili vidimo da to nije uvek slučaj.
Pogotovo ako vam stalno daju različite informacije o različitim procesima.
U svakom slučaju, ono što će sada biti važno jeste da se prođe verifikacija i verujem da to neće dugo trajati.
Molim vas, javite mi kada se to desi i videćemo gde će sve to voditi.
Želim ti sreću. ☘️
Dobro jutro,
Nažalost, moji problemi sa kazinom se nastavljaju. Proces verifikacije traje već nedelju i po dana i osećam se kao da je gotovo nemoguće završiti ga. Stalno mi traže nove dokumente u vezi sa istorijom transakcija na mom bankovnom računu. Više puta sam im slao sva dokumenta koja su tražili, ali svaki put su odbijena – sa neosnovanim ili potpuno lažnim razlozima.
Izgovaraju se neprikladnim formatom, navodnom neautentičnošću dokumenata, pogrešnim vremenskim periodom ili nedostajućim informacijama. Uvek sam se uveravao da sve ispunjava njihove specifikacije. Kada sam ih pitao za preciznije objašnjenje ili novi pregled dokumenata, ili uopšte nisu dali odgovor ili je on bio veoma nejasan. Štaviše, imam osećaj da ni sami ne znaju tačno šta zapravo žele od mene - često sami sebi protivreče.
Čitava ova situacija je zaista iscrpljujuća. Zgrožen sam, frustriran i ne znam šta da radim. Počinjem ozbiljno da brinem da je ovo prevara i da više nikada neću videti svoj novac.
Zdravo, ako je to slučaj, onda ne bih oklevao da podnesem žalbu na našoj veb stranici.
Ako vam ne mogu dati jasan opis šta treba da uradite da biste završili verifikaciju i to se odugovlači, naš tim će pokušati da vam pomogne.
Mislim da bi verovatno bilo najrazumnije ako ne možete ništa da saznate od kazina.
U redu, javi mi ako naučiš nešto novo. 🙂
Billybets is best casino ive ever come accross love that i dont need to verify and use visa deposit withdrawl in my bank in 3 days best fair lots wins if only all casinos were like thid
Nice to hear that.
How long have you been playing at this casino?
PLEASE - Never play on this casino. It is like a robbery but legal. I created account in May, play few games with money deposited via my disposable card, then withdraw like 200€ via my fiances Revolut Visa, they approved withdrawal after 4 days - by hand (they do not do automatic withdrawals).
I did not play on the casino for about month and a half, then last week I decide to play again, I deposit 100usdT crypto via my crypto wallet, made appx. 10.000€ of profit, my account goes "under review" and next working day it is closed because of T&C violation 9.1 and 9.4, all my money including deposit is gone. I wrote them a nice email regarding the problem, asking what the problem is and how can I fix it, I am not worth as much as a reply.
Casino for 5 days does not respond, I believe also Anjouangaming casino licence is a scam, if you file a complaint, they only send email to the casino and put you in the CC. I spoke with a lawyer and they do not do business by EU standards and laws regarding the T&Cs rules.
May I ask, though, what was the violation exactly?
Are you even aware that you've done something they have accused you of?
Perhaps our complaint team could help you out. 🤔
Hi,
i believe the only problem was using my fiances credit card for 1 withdrawal, your complaint team (I dont know why) did not want to accept the complaint. So the withdrawal of 250eur was made to my fiances card and I fully understand that I should not use it, but we have a joint finances, I use it on every occasion, with goverment payments and everything, I have the signed statement also it is link to our revolut account.
I send them very long email that I can send them ANYTHING they want of legal documents to prove everything, I dont even get a respond for 5 days. After I wrote trustpilot review, they immidiately respond on trust pilot that I should send them email to support@... like I did not do that 3 times allready.
See attachments.
If you have a joint account, though, you should be able to use it, of course.
Have you mentioned that to our complaint team?
As I saw in your requested complaint, you only wrote that the account wasn't yours. In that case we are unable to do anything.
It is different, though, if the account is a joint account. So, I would suggest you contact our complaint team again and explain that the account is also yours.
What do you say?
I did not know that the fact that we are using a Revolut joint account does make any difference, we are a couple living on same address, I have legal right and signed statement that I can use that card in anyway so I do not see a problem in any case. What do you think?
I understand that some people use X peoples cards and it is impossible to prove that card isnt stolen or anything like that, but I did not even get a chance from casino to prove the same adress, send a statement that I am allowed to use the card, nothing, just one e-mail.
On friday after my post on trustpilot they send me an email that was my case send to some department and they dont know how long it is going to take. But they did not said that I should send something, just that.
It is always written in the terms that this is not allowed, actually. That is why it is very important to read them, you know.
Is your name on that account as well, though? Like, is it a joint account?
If so, please file your complaint here again and explain it well that your name is on the account as well, so our team can try to intervene in this case.
Let us know, please.
Besplatni profesionalni edukativni kursevi za zaposlene u online kazinima usmereni na najbolje prakse u industriji, poboljšanje iskustva igrača i pošten pristup kockanju.
Inicijativu koju smo pokrenuli s ciljem stvaranja globalnog sistema samoisključenja, koji će omogućiti ranjivim igračima da blokiraju pristup svim mogućnostima online kockanja.
Uskoro ćete biti preusmereni na stranicu kazina. Molimo sačekajte. Ako koristite softver za blokiranje oglasa, proverite podešavanja.
