BitKingz Casino - opšta diskusija (strana 2)

I already told you in my previous reply that I would definitely open a complaint. I don't want to promise you anything up front, but I also don't think I would be okay with what you sent and would do nothing. When you have evidence in your favour, our team will look at it, evaluate it and try to help. But I'm not going to say anything for sure. 

Anyway, I would definitely try and go for it. After all, you don't give anything for a complaint if it turns out anyway. 

Done. I wrote a complaint Jaro.

Please do everything in your power to ensure that this casino receives the so-called karma for breaking the fundamental principles of gambling.

Thanks,

Michał.

We will try to resolve everything fairly, that is probably the most important thing for us. Let's see what Tomas finds out and how the whole situation will develop. 

I saw that he has already answered you, so you can also respond to his questions back. 

I hope the truth will come out. ☘️

Why has no one confirmed my post for almost 4 days about my complaint? 🤔

Hi there!

That's because the complaint specialist still has time to respond. I would guess he has been very busy and your post is waiting to be reviewed. Please mind the timer 🙏 - it says, "Waiting for Casino Guru to reply 2 days plus 3 hours.

In my opinion, it is just a matter of time. Hold on, please.

Hello play time my registration at bitkingz get very small winnings always lose always

never win once

you get free spins almost always under 10€ win no matter what stake games

It also happened to me recently that the game reloads by itself and I never get 🙅 winnings

it does it by itself but let's come to bitkingz itself the casino doesn't bring me any profits and always deposit

different games simply cheeky would never recommend

and chat advisor only with message

We understand that you are frustrated and we are sorry

always the same, they know that everything is manipulated

Hallo spiele Zeit meine Registrierung bei bitkingz bekomme sehr kleine Gewinne immer verliere immer

noch nie 1 mal gewinnen

mann bekommt Freispiele fast immer unter 10€ gewinn egal welche Einsatz spiele

mir ist auch letzte Zeiten passiert das spiel von alleine neu ladet und bekomme nie 🙅 gewinn

es mach von alleine aber kommen wir zu bitkingz selbst das Casino bring mir keine gewinne und einzahle immer

verschiedene Spiele eisatze einfach frecht würde nie empfehlen

und chat Berater nur mit Nachricht

wir verstehen das sie frustriert sind es tut uns leid

inmer das gleiche die wiessen das alles manipuliert ist

Sadly, losing is part of gambling, and the probability of winning strongly depends on several factors. I imagine you have occasionally won something, but apparently it was not enough. Is that close? Well, if you played more than a few games, I'd say that your feelings are not the proper marker for game authenticity. Would you be willing to share your gaming history, for instance? If you're worried, you may try to present the numbers to the licensing authority.

I, for instance, can't figure out whether this could have been a technical problem. Can you elaborate, please?

"It also happened to me recently that the game reloads by itself and I never get 🙅 winnings"

I do not recommend this casino to anyone. They are simply deceiving people. They do not pay either players or partners. They are very nasty guys. They do not compromise. I also do not recommend working with wolfpack partners, they are the advertiser themselves.

Hi there.

Just in case you would be interested in informing the affiliate sector, I suggest the GPVA forum:

https://www.gpwa.org/forum/

I figured out you have not been just a player; is that so?

everything is correct, we worked with them in October. nothing has been paid at the moment. initially there was one agreement and then they changed it unilaterally. now we are preparing documents for the court because it is a fraud. we communicate in the community with other teams that worked with them and they were also deceived there. thanks for the link.

You're welcome. So I hope that you will manage to sort out everything necessary and that it will turn out fairly in the end. 

Feel free to let me know what the outcome was when it's over. 

Hello, I've been waiting for a payout of €550 since July 29, 2025. The payment was already in my bank account and was being processed. Until today, August 8, 2025, the payment has disappeared. The payment is no longer being processed, but it can't be found either. The money is in limbo. The money hasn't been returned to my account either. The chat keeps hesitating. They've now forwarded this to the "finance department." Complaints have been filed with all partners.

Hallo , ich warte seit dem 29.07.2025 auf eine Auszahlung von 550 Euro. Die Zahlung war bereits auf meinem Bankkonto und stand in Bearbeitung. Bis heute dem 08.08.2025. Die Zahlung ist nicht mehr aufzufinden. Die Zahlung ist nicht mehr in Bearbeitung aber auch nicht mehr zu finden. Das Geld steht in der Luft. Ebenso ist das Geld nicht auf mein Spielerkonto zurück gekommen. Chat zögert und zögert. Jetzt haben sie das an die " Finanzabteilung" weitergeleitet. Beschwerden wurden eingereicht bei allen Partnern.

Hmm, what you're describing is quite strange. Are you saying that you received money in your account and then it disappeared? How is that possible? Have you contacted the payment provider?

Has anyone from the finance department contacted you yet, or at least told you when they would?

The payment was visible on my bank account. I wrote to my bank, and they said the authorization was missing. The payer must complete or authorize the transaction. This hasn't happened yet, and today the authorization expired. The casino wants me to keep asking my bank to credit the payment, and my bank says no payment has been made yet.

Die Zahlung war so auf meiner Bank zu sehen. Ich habe mir meiner Bank geschrieben und sie meinten dass die Autorisierung fehlt. Der Zahler muss die Transaktion abschließen bzw autorisieren. Dies ist bis heute nicht passiert und heute lief die Autorisierung ab. Das Casino will dass ich ständig meine Bank dazu auffordere die Zahlung gutzuschreiben und meine Bank sagt dass bis jetzt keine Zahlung stattgefunden hat

Please update us regarding this situation on Monday. Hopefully there will be some movement.

Bitkingz asked me for a bank statement from July 31 to August 10 to check whether the payment had arrived. I provided Bitkingz with a bank statement, but nothing has happened yet, and no one knows where the money is. Very strange.

Bitkingz hat von mir einen Kontoauszug vom 31.07-10.08 verlangt um nachzuschauen ob die Zahlung bei mir angekommen ist oder nicht. Ich habe bitkingz einen Kontoauszug bereitgestellt allerdings ist bis jetzt noch nichts passiert und niemand weiss wo das Geld ist. Sehr merkwürdig

Hello, it appears very strange, or better said, quite unprofessional; it's still hard to judge. I just hope the casino support pulls the effort through with an excellent apology. Perhaps their payment provider is more to blame; yet it is still their partner and their credibility, right?

The casino won't conduct any further investigations until the bank makes an official statement about the "incoming transaction." Only then do they seem to want to check whether the money has even been released by the payment provider. That's pretty disappointing.

Das Casino führt keine weiteren Untersuchungen bis die Bank eine offizielle Aussage über die "eingehende Transaktion" macht. Erst dann wollen die wohl schauen ob das Geld beim Zahlungsanbieter überhaupt raus gegangen ist. Das ist ziemlich enttäuschend.

So it basically means that you need official "proof" declaring the money didn't make it to your account and the casino won't act further without that. I understand that this situation is not exactly convenient. Makes sense the casino needs to be sure too, but I still think those two things—waiting for the bank statement and conducting at least a reasonable check on the casino end can run at the same time.

Well, I get this is frustrating... did the bank give you any time frame for the extraordinary account statement? I hope it won't take too long.

I've already provided this bank statement to the casino. The casino wants an official statement from the bank about this single transaction, stating that it can't be found. No payment has been found in the bank statements since July 31, 2025. The casino knows that this payment hasn't been credited to my account and assumes it's lying around somewhere at the bank.

Diesen Kontoauszug hab ich dem Casino schon bereitgestellt. Das Casino will eine offizielle Aussage über diese einzelne Transaktion dass sie nicht zu finden ist von der Bank. In den Kontoauszügen ist seitdem 31.07.2025 keine Zahlung zu finden. Das Casino weiss dass diese Zahlung nicht auf mein Konto eingegangen ist, vermutet dass sie irgendwo bei der Bank herumliegt.