I already told you in my previous reply that I would definitely open a complaint. I don't want to promise you anything up front, but I also don't think I would be okay with what you sent and would do nothing. When you have evidence in your favour, our team will look at it, evaluate it and try to help. But I'm not going to say anything for sure.
Anyway, I would definitely try and go for it. After all, you don't give anything for a complaint if it turns out anyway.
Done. I wrote a complaint Jaro.
Please do everything in your power to ensure that this casino receives the so-called karma for breaking the fundamental principles of gambling.
Thanks,
Michał.
We will try to resolve everything fairly, that is probably the most important thing for us. Let's see what Tomas finds out and how the whole situation will develop.
I saw that he has already answered you, so you can also respond to his questions back.
I hope the truth will come out. ☘️
Why has no one confirmed my post for almost 4 days about my complaint? 🤔
Hi there!
That's because the complaint specialist still has time to respond. I would guess he has been very busy and your post is waiting to be reviewed. Please mind the timer 🙏 - it says, "Waiting for Casino Guru to reply 2 days plus 3 hours.
In my opinion, it is just a matter of time. Hold on, please.
Zdravo vreme za igru moja registracija na bitkingz dobija veoma male dobitke uvek gubim
nikada ne pobedi ni jednom
dobijate besplatne okretaje skoro uvek ispod 10€ pobede bez obzira na igre sa ulogom
Nedavno mi se desilo i da se igra ponovo učitava i nikad ne dobijem 🙅 dobitak
to radi sam, ali hajde da dođemo do samog bitkingz-a kazino mi ne donosi nikakav profit i uvek deponuje
različite igre jednostavno drske nikada ne bih preporučio
i savetnik za ćaskanje samo sa porukom
Razumemo da ste frustrirani i žao nam je
uvek isti, znaju da se sve manipuliše
Sadly, losing is part of gambling, and the probability of winning strongly depends on several factors. I imagine you have occasionally won something, but apparently it was not enough. Is that close? Well, if you played more than a few games, I'd say that your feelings are not the proper marker for game authenticity. Would you be willing to share your gaming history, for instance? If you're worried, you may try to present the numbers to the licensing authority.
I, for instance, can't figure out whether this could have been a technical problem. Can you elaborate, please?
"It also happened to me recently that the game reloads by itself and I never get 🙅 winnings"
I do not recommend this casino to anyone. They are simply deceiving people. They do not pay either players or partners. They are very nasty guys. They do not compromise. I also do not recommend working with wolfpack partners, they are the advertiser themselves.
Hi there.
Just in case you would be interested in informing the affiliate sector, I suggest the GPVA forum:
https://www.gpwa.org/forum/
I figured out you have not been just a player; is that so?
everything is correct, we worked with them in October. nothing has been paid at the moment. initially there was one agreement and then they changed it unilaterally. now we are preparing documents for the court because it is a fraud. we communicate in the community with other teams that worked with them and they were also deceived there. thanks for the link.
You're welcome. So I hope that you will manage to sort out everything necessary and that it will turn out fairly in the end.
Feel free to let me know what the outcome was when it's over.
Zdravo, čekam isplatu od 550 evra od 29. jula 2025. godine. Uplata je već bila na mom bankovnom računu i obrađivana je. Do danas, 8. avgusta 2025. godine, uplata je nestala. Uplata se više ne obrađuje, ali se ni ne može pronaći. Novac je u neizvesnosti. Novac nije vraćen ni na moj račun. Čet stalno okleva. Sada su ovo prosledili „finansijskom odeljenju". Žalbe su podnete svim partnerima.
Hmm, what you're describing is quite strange. Are you saying that you received money in your account and then it disappeared? How is that possible? Have you contacted the payment provider?
Has anyone from the finance department contacted you yet, or at least told you when they would?
Uplata je bila vidljiva na mom bankovnom računu. Pisao sam banci i rekli su mi da nedostaje autorizacija. Platilac mora da završi ili autorizuje transakciju. To se još nije dogodilo, a danas je autorizacija istekla. Kazino želi da stalno tražim od banke da mi kreditira uplatu, a moja banka kaže da još nije izvršena uplata.
Please update us regarding this situation on Monday. Hopefully there will be some movement.
Bitkingz me je zamolio za izvod iz banke od 31. jula do 10. avgusta kako bi proverio da li je uplata stigla. Dostavio sam Bitkingzu izvod iz banke, ali se još ništa nije dogodilo i niko ne zna gde je novac. Veoma čudno.
Hello, it appears very strange, or better said, quite unprofessional; it's still hard to judge. I just hope the casino support pulls the effort through with an excellent apology. Perhaps their payment provider is more to blame; yet it is still their partner and their credibility, right?
Kazino neće sprovoditi nikakve dalje istrage dok banka ne da zvaničnu izjavu o „primljenoj transakciji". Tek tada izgleda žele da provere da li je novac uopšte isplaćen od strane provajdera plaćanja. To je prilično razočaravajuće.
So it basically means that you need official "proof" declaring the money didn't make it to your account and the casino won't act further without that. I understand that this situation is not exactly convenient. Makes sense the casino needs to be sure too, but I still think those two things—waiting for the bank statement and conducting at least a reasonable check on the casino end can run at the same time.
Well, I get this is frustrating... did the bank give you any time frame for the extraordinary account statement? I hope it won't take too long.
So it basically means that you need official "proof" declaring the money didn't make it to your account and the casino won't act further without that. I understand that this situation is not exactly convenient. Makes sense the casino needs to be sure too, but I still think those two things—waiting for the bank statement and conducting at least a reasonable check on the casino end can run at the same time.
Well, I get this is frustrating... did the bank give you any time frame for the extraordinary account statement? I hope it won't take too long.
Već sam dostavio ovaj bankovni izvod kazinu. Kazino želi zvaničnu izjavu banke o ovoj jednoj transakciji, u kojoj se navodi da je ne može pronaći. Nijedna uplata nije pronađena u bankovnim izvodima od 31. jula 2025. Kazino zna da ova uplata nije uplaćena na moj račun i pretpostavlja da se nalazi negde u banci.
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