I apologize, but this is unclear to me. Let me put it this way:
Does the casino insist on the same statement that you have already given them? Or do they "need" an official one right now? Perhaps they require a slightly different, more formal confirmation from your bank this time.
Either way, I'm still convinced they should put more effort into it on their end.
Dostavio sam redovan izvod iz banke od 31. jula do 10. avgusta. Priložio sam snimak ekrana koji pokazuje da je uplata bila vidljiva u mojoj aplikaciji, ali je onda iznenada nestala. Kazino me je potom pitao da li sam kontaktirao banku. Kontaktirao sam banku, a odeljenje banke to obrađuje već četiri dana. Ne razumem zašto banci treba toliko dugo da pronađe transakciju. Čvrsto pretpostavljam da banka traži transakciju koja se nikada nije dogodila. Puštena je kao nalog za plaćanje, ali nije odobrena, što znači da nije uspešno završena.
Moji bankovni izvodi pokazuju da uplata nije stigla. Kazino krivi banku i želi zvanično objašnjenje od jedne rečenice za svaku transakciju. Nije dovoljno da kazino vidi na mojim bankovnim izvodima da novac nije stigao.
Da li je sada razumljivo?
I see now, thank you!
It seems the casino is not pleased with the regular bank statement and would like to mark it as their problem. Very user-friendly indeed!
I have a simple question: could the casino provide you with the transaction number? Since it seems to me that the casino is not inclined to take initiative and instead places the responsibility of proving the issue on you, I believe it should not be too difficult for them to locate the specific transaction number.
I would try to "counterattack" by saying to them:
"Could you please provide me with the exact transaction reference number along with an official payment confirmation from your payment provider or bank (for example, a SWIFT/MT103 confirmation for international transfers)? This would allow my bank to quickly check whether the payment was actually sent and help us determine if the issue occurred on your side or during the transfer process."
Not sure it would help, but this all just feels so odd to me.
I see now, thank you!
It seems the casino is not pleased with the regular bank statement and would like to mark it as their problem. Very user-friendly indeed!
I have a simple question: could the casino provide you with the transaction number? Since it seems to me that the casino is not inclined to take initiative and instead places the responsibility of proving the issue on you, I believe it should not be too difficult for them to locate the specific transaction number.
I would try to "counterattack" by saying to them:
"Could you please provide me with the exact transaction reference number along with an official payment confirmation from your payment provider or bank (for example, a SWIFT/MT103 confirmation for international transfers)? This would allow my bank to quickly check whether the payment was actually sent and help us determine if the issue occurred on your side or during the transfer process."
Not sure it would help, but this all just feels so odd to me.
Hvala vam puno na svim vašim naporima. Kredit je izvršen danas i primio sam novac. Međutim, trebalo je jako dugo, a ponekad sam bio nestrpljiv u ćaskanju. Zaista sam se pitao gde je greška, da li kod provajdera plaćanja ili kod moje banke. Izgleda da je transakcija lokalizovana. Ipak, sada je objašnjeno gde je bila greška. Da li je zaista došlo do kašnjenja u autorizaciji transakcije ili je banka imala tehničkih problema sa alokacijom.
Hello, so it is finally over now?
Oh, I'm so glad for you. I bet I owe an apology to the casino, since it was, if I got it correctly, a bank technical problem in the first place. Still, prompt and more helpful cooperation would be beneficial, I guess. 🙂
In any case, thank you for such good news!
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