BOHO Casino - opšta diskusija (strana 2)

I see, it feels kind of unorthodox, right?

Yet, I'd say it makes sense that the first attempt did not make it through, sounds like the wagering requirement was not met back then.

Also, when it comes to checking your gaming activity, it's quite a common step. I only hope the casino has a good reason for that. The missing deadline indicates the casino called the game provider to action, and most likely they are not able to estimate a proper date.

I'm just trying to help you understand that what seems completely out of the question could have quite a simple explanation. Well, I hope you will pass all necessary checks, will be here for updates!

German players, be aware! Boho Casino does NOT have a license to operate in Germany under the Glücksspielstaatsvertrag. This means all transactions you made with this casino are NOT legally protected and can be disputed.

If you lost money here, you can request a **chargeback** from your bank or card provider (Visa / Mastercard) because the merchant is unlicensed and operating illegally in your jurisdiction. Banks and payment networks take these cases seriously, especially when responsible gambling rules were violated.

In my case:

- I requested account closure on 09.10.2023, but the casino continued to accept deposits.

- Total deposits after closure request: €9,901

- Refund received: €2,840

- Still waiting for €4,561 to be resolved.

Do NOT stay silent! Contact your bank or card issuer, report these transactions as unauthorized due to illegal gambling activity. Also report to **BaFin**, **Visa**, and **Mastercard** if needed.

This casino should NOT be operating in Germany. Spread the word and protect other players!

The most important thing is to read all the rules, including the information about what license each casino holds.

This one operates under the Curaçao (GCB) but accepts players from Germany. This means that they are not allowed to advertise in Germany, but players from Germany can play there if they wish. It is their responsibility to decide whether they do or not

If you decide to play and you lose there, unfortunately, it is not possible to get any money back.

I will turn it around for you so you can better understand: If you won, wouldn't you want your money, your winnings? You surely would, and the casino would have to pay. Right?

So, everyone should act according to their responsibility to play or not.

Dear Casino Guru Team,

Thank you for your response. However, I must clarify that my case is not about losing money voluntarily, but about a serious violation of responsible gambling obligations by Boho Casino.

On 09.10.2023, I formally requested the permanent closure of my account for responsible gaming reasons. Despite this request, the casino allowed me to continue depositing funds and gambling for several months after that date. This is a clear breach of:

Responsible gambling principles.

Licensing requirements under Curaçao law and international compliance standards.

This is not a matter of "player responsibility" – it is a regulatory failure on the casino’s part to respect self-exclusion and closure requests. Ignoring such requests is against every fair gaming policy.

I have evidence, including:

Email showing my closure request on 09.10.2023.

Proof of deposits after this date totaling €9,901 (with only €2,480 refunded).

Please reconsider my complaint based on these facts, as this is a violation of player protection rules, not just a dispute about losses.

Best regards,

Marwan Bader

I'm sorry for this whole situation, but unfortunately, our complaint team is unable to help in any way if you stop responding to your complaint.

Please request the reopening of your complaint if you'd like us to help.

Dear Casino Guru Team,

I would like to request the reopening of my complaint regarding Boho Casino. I already submitted a request a few days ago, but I haven’t received any response yet.

The reason for my previous inactivity was due to being away and unable to respond in time. Now I am back and ready to proceed with the case.

Please confirm the reopening of my complaint so we can continue the process.

Thank you for your assistance.

Best regards,

Marwan Bader

You have to request the reopening in your account, not here on the forum, actually.

The thing is, though, that probably our team won't be able to help you anyway because you said that it all happened a long time ago, and whenever the situation is more than 6 months old, our team is actually unable to investigate the matter.

You can still try, though. I am not sure about it, though.

Let us know how the situation stands anyway, please.

Dear Casino Guru Team,

I hope this message finds you well.

I am writing to follow up on a previous request I sent more than two weeks ago regarding the reopening of my complaint against Boho Casino. I had emailed Dominika, as instructed, and attached the necessary evidence related to my self-exclusion request and deposit history. However, I have yet to receive any response or acknowledgment.

This lack of follow-up is disappointing, especially given the seriousness of the case. I kindly ask that you review my request once more and confirm whether the complaint can be reopened and processed accordingly. I am more than willing to provide all supporting documents again if needed.

Thank you for your attention, and I look forward to your response.

Best regards,

Marwan Bader

Dear Marwande1,

Thank you for reaching out. I sent Dominika a note; it looks like she was waiting for your response, yet we admins have no access to details shared between the Complaint Team and the Players, emails included, so frankly, I can't provide much more. I'm afraid.

Here’s a quick update: Dominika sent you a question about the account closure, so I understand that you have been in contact regarding this matter.

very fast by question and the service very good

Hello, what did you try to solve or ask them? 😀

Can you maybe tell me more about your experience?

This casino is a sister casino of Spinrise, where I already had terrible problems getting a self-exclusion. It's exactly the same at Boho Casino; I wanted my account blocked due to gambling addiction... ignored, of course. I was still able to deposit, and my messages regarding a refund and account closure continue to be ignored.

It's appalling that such casinos exist on the market and don't adhere to rules and responsible player protection!

Dieses Casino gehört als Schwestercasino zum Casino Spinrise,dort hatte ich schon wahnsinnige Probleme das ein Selbstausschluss durchgeführt wird.Bdi Boho Casino ist es genau das gleich,ich wollrte das mein Konto gesperrt wird,aufgrund vin Spielsucht...ignoriert natürlich.Einzahlen konnte ich weiterhin und meine Nachrichten wegen der Rückerstattung und dem Konti sperren werden weiterhin ignoriert.

Schlimm das solche Casinos am Markt gibt und Sie sich nicht an Regeln und verantwortungsvollen Spielerschutz halten!!!

Hello, let me add that your complaint 👈 may provide further details for the community.

I believe the key questions and points will be addressed there.

Just make sure you cash out right away before they turn your game around on you, got to 2500 and then never won another spin until it was gone. When they tell you they use rng's ask them if it this one Pseudorandom Number Generator (PRNG) they wont have an answer and if you don't know what that is google it.

Its worse for people with a long players history, good luck catching bonus rounds and if you do the bonus win is garbage .

I'm not sure I get you, actually.

What do you mean that you turn your game around?

It sounds like the luck went away, as you have described above. Right?

Luck? Please don't preach that bs to me here too. Anyone with half a brain should have figured out pretty quick, the only way a player is lucky is if we are one the casino site decides that we have earned some return. We live in a world of AI that collects data quicker than anything and if you go look up any casino operating software, every single one of them will brag about how they are able to retain players based on betting and spending history/habits. Some can change the level of player difficulty in real time, the list goes on of ways the software can guarentee "maximum profits" . Don't take my word go look for yourself.

Hello again. To be honest, your repeated posts raise some concerns. Let me also be pretty straightforward with you: if you feel this way no matter where you play, maybe it's time to quit gambling. Because it is about luck, mostly about losing streaks. That's the truth. So, if you get frustrated for lack of winnings quite often, please think about what is causing those feelings in the first place.

So, no more half brains, please. Gambling is losing; it has always been this way even before AI became publicly accessible. That's why, especially with slots, casinos do not need to adjust anything; casino games are already more profitable for them.

I cannot recommend this website at all!

1: Their withdrawl is 48+ hours, it's not 0-1hours as written on their website.

2: They refuse to ban your account even when you state to them multiple times you got addiction and can't controll your gambling.

They destroyed my life because of this. I lost everything just because they would not ban me after telling them plenty of times!

Do NOT trust their reviews here, most likely paid for...

Oh, I'm really sorry to hear that. But I'd like to focus on the fact that you wanted to self-exclude due to a gambling addiction, why didn't the casino respond? Did you send them emails and mention it in live chat? In situations like this, the casino should definitely respond.

Could you describe the situation in a bit more detail?

Hello.

They did respond but they didn't close it or anything. I have email of them responding me four times to my "Perma ban me now" email where i told them everything.

If they did their job and closed my account (AS they should've done, it's their duty) this would never have happend. I lost all my money due to my addiction yesterday which i want refunded. I sent a complaints for this and got all the email proofs.

I have played on plenty of casinos which always close my account when i ask/tell them to, but these guys don't even try.