You can file a complaint here at this link: https://casino.guru/complaints/all
However, why is it not possible to provide the casino with any of these utility bills? Is there a problem that you can't get to them or is it something else ?
Good evening. I have a residence permit of Finland, on work and I am constantly here. But I have no registration address because it does not contradict the country's legislation. The casino requires a confirmation address, but how I can do it. Provided evidence that I am in Finland. Deadlock . Can someone advise? And at all this casino makes payments or only head rip off?
Hey there.
This is indeed quite a situation. 🤔
Well, the way I see it, you may be caught in the middle of something you don't actually need by local law, but the casino needs to verify your citizenship - or the country of residence.
I think this situation requires further insight; hence, your decision to submit the complaint was really good, if I may say so.
Don't worry, Nick will dig into the issue. Just give him some time for that this is a kind of specialty.
So I provided them with proof of my stay in the country. They just ignore me
It's certainly not nice if the casino ignores you, but I know that sometimes you just have to be a little patient. If nothing changes and the casino doesn't update you and continues to ignore you then our team will try to help you since you have filed a complaint. So will it be possible to wait and let us know how things are going ?
Well, I will notify you about how my problem is being solved.
Sure thing, we'll be here.
If I may guess, I'd say it is somehow possible that the casino seeks additional advice on the subject of the legal requirements regarding working permission.
One way or another, keeping the player without reasonable updates is not very wise. I'm sure none of us likes being under this level of uncertainty.
Let's hope for the best and a quick resolution.
I hope it's fast. Since 12.10.2023, all this has been dragging on. At first, there were technical problems all the time, then with verification.
Oooh, that's far too much for my taste!
Just hold on. 🙏
Hello, Radka. So far, nothing has changed. The casino again requires a fee for paying for communal services, cable TV or government letters. I think it will continue like this.
Some not-quite-respectable online casinos deliberately delay the verification of players and find fault with the documents. Thus, they discourage customers from withdrawing money. If everything is too difficult, many players will choose to cancel the withdrawal and spend the money. I think that's the whole problem.
Hello, Radka. So far, nothing has changed. The casino again requires a fee for paying for communal services, cable TV or government letters. I think it will continue like this.
Well, this is a standard list of requirements; frankly, I do not know how local laws consider your situation regarding citizenship.
In my eyes, this is the issue, and it is also the reason why we need the complaint to cover this field.
As I said, the situation you found yourself in is far from ordinary. Standard Finland residents would not suffer from these issues because they could simply provide proof of address by providing the documents the casino wants from you now. 🤷♀️
Some not-quite-respectable online casinos deliberately delay the verification of players and find fault with the documents. Thus, they discourage customers from withdrawing money. If everything is too difficult, many players will choose to cancel the withdrawal and spend the money. I think that's the whole problem.
I disagree.
Obviously, the problem is more complex. I believe I already explained how it stands when I compared you with common residents.
Even though I understand you might feel this way, I think such judgment is far too quick.
Let's wait for the update. 🙏
yes, but today I provided them with additional documents and again the same thing, we follow the rules of our site. Now they are confused by my domain, everything was fine when registering. I consider their actions to be fraud.
I can't provide them with registration and they know about it and use it. They do not compromise. I want to contact the lawyers.
yes, but today I provided them with additional documents and again the same thing, we follow the rules of our site. Now they are confused by my domain, everything was fine when registering. I consider their actions to be fraud.
As I said, the situation is not that simple. What you see as obvious fraud is quite a complex question.
Usually, the registration form asks for the official resident address you have registered within the country. Since you have none, how do you know you can play in this casino like any other permanent resident? I'm just saying you should wait for the final decision through the complaint. Just to be sure that all the facts are actually on your side. That's all.
Imagine that registration is an automated process. You are asked for details; if you are not sure how to fill in the information or what is correct, you should ask. Because casino's employees are not part of this process unless they engage in the KYC procedure.
If I may have good advice, next time ask the casino whether working permission substitutes for permanent residency, then save the response.
I hope we will be able to help you, of course, but I would do anything to avoid a similar issue in the future. 🙏
I can't provide them with registration and they know about it and use it. They do not compromise. I want to contact the lawyers.
It is your choice. I would save this decision for later consideration, however.
Our complaint is free of charge; can you say the same when it comes to lawyers?
Yes, but I don't have a work permit, but a category A residence permit.
I see, but the point is the same. At first, we need to find out how it actually works in Finland. I believe I made my guess earlier, but I'll say that again: I'm close to being convinced the casino also needed to find out how this permit works. It all takes time.
Give it a few more days; according to the timer, you have waited quite some time for an update. 🙏 And now, less than three days remain.
I'd say this is a good deal.
Ok
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