Bruce Bet Casino - opšta diskusija (strana 4)

I've been trying to verify myself for weeks without success, nothing like being accepted, I've sent all my documents 100 times and I think they just don't want to pay out

Seit wochen versuche ich mich verzifizieren ohne erfolg nichts wie akzeptiert habe all meine dokumente alles 100 mal geschickt denke die wollen einfach nicht auszahlen

Hi.. So I paid with a viza card for several 100 euros then I won and now I'm supposed to verify myself at Bruce Bet but before that they transferred me a profit of 150 without verification. Now the big contribution is 6000 euros. Verification doesn't work. I have all my bank cards, residence permit, health insurance card Driver's license public utilities electricity BILL selfie with my passport everything tried always rejected

Hi.. Also habe mit viza karte bezahlt mehrere 100euros dan gewann ich und soll mich jetzt verdifizieren bei bruce bet aber davor haben die mir ein gewinn von 150 ohne verzifizierung überwiesen jetzt gross beitrag 6000 euro klaptt verdifizierung nicht habe all meine bank karten aufenthaltstittel krankenkasse karte führerschein stadtwerke strom RECHNUNG selfie mit mein reisepass alles versucht immer ablehnung

Thanks for the explanation. 

But does the casino give you a reason why it's still rejected ? I can think that it's not well sharpened or it could be a problem that the documents don't contain everything that is needed. Although that's just my idea, so it doesn't have to be that way and it would be best to know the casino's reason. 

However, since this has been going on for a few weeks, we give casinos 14 days to resolve such a process, so I recommend filing a complaint. 

You can do so at this link.  ⬅️

Of course, if you want to know more about what to expect when you file a complaint, you can find it in this guide.

Are you up for it ? 

Hi Jaro.. So I just ended up getting another rejection and she wanted to have a photo of my credit card and the photo of the normal account where the money should go. I took both photos and also uploaded the account statement from both cards if it doesn't work again this time I will file a complaint and talk to support here

Hı jaro.. Also gerade endend wieder ein absage bekommen und die wollte von mein kredit karten foto haben und das foto von der normale Konto wo das geld drauf gehen soll habe beide fotos gemacht und von beiden jeweiligen karten auch kontoauszug hochgeladen wenn diesmal wieder nicht klappt werde ich eine beschwerde einreichen und hier noch das gesprech mit support

I see that the casino has described what you have to deliver to them, but I still don't understand why it's rejected. What comes to my mind is that you are sending something that might not be correct. Of course, I will try to provide to the casino everything they need and if it is rejected again, then file a complaint on the link I sent you in my last post.

I hope you will be successful this time. 

My real name in Turkish is Önder in Germany there is no such thing as Ö so there is Latin oe in the casino my name Önder is entered but on the bank card it is with oe that could be the reason but when I pay out at the casino when I write Önder it says you would have to use Latin for the instead of ö with oe. Believe me, I took all the documents with a Samsung cell phone with the best quality photos and the problems still arise

Mein richtige name ist auf türkisch Önder in deutschland gibt es Diese ö nicht also gibt latein oe im casino ist mein name Önder eingetragen aber auf bank karte ist es mit oe kann das der grund sein aber bei auszahlung casino wenn ich Önder schreibe steht dan da Sie müssten latein verwenden für den anstatt ö mit oe glauben Sie mir habe alle dokumente mit phone handys Samsung Handy mit Beste qualitât fotos gemacht immer noch machen die probleme

Hmm, I guess if this should be the only problem, then it shouldn't be that hard to solve if everything you send has the same name in the documents. 

Anyway, if your documents are still rejected, then you can file a complaint with us and our team will try to help you with your situation.

Let me know where you stand.

I filed a complaint on my Turkish passport it says Önder but since Latin is used in Germany it writes on bank cards etc. Oender so the last statements are true on the bank card the name is not readable etc... and I have sent cards 100 times

Habe beschwerde eingereicht auf meine türkische reisepass steht Önder aber da in deutschland latein verwenden wird schreibt auf bank karten etc. Oender also letzte aussagen wahr auf bankkarte ist name nicht lesbar usw... und karten habe ich 100 mal gesendet

Tell me where to start to deduce what is needed for this???

Подскажите с чего начинать вывод что для этого нужно???

Hey there!

I'd really love to help, but you need to be more specific first, if you don't mind.

Almost every casino offers live chat or support, which is the first line to help you with withdrawals. Is there any particular reason you are not asking in the casino? Can you access your account?

Anyway, are you sure its name is "Bruse bet"? I'm almost certain it's not like that. Be so good, and aside from providing details, also paste the casino's URL.

We'll try to figure something out then.

Hello, I am sure that this is Bruce Bet, I have already sent documents confirming my accommodation many times, but they do not approve the verification, so I have not been able to withdraw money for 9 days.

They ask me for utility receipts, bank or police statements, but I am not the owner of this property,

How else can I confirm my place of residence?

Здравствуйте, я уверен что это Bruce Bet, я уже много раз отправлял документы подтверждающие моё проживание, а мне не одобряют верификацию, тем самым не получается вывести деньги уже 9 дней.

У меня запрашивают квитанции о коммунальных услугах, выписки из банка или полиции, но я не являюсь собственником этого жилья,

как ещё можно подтвердить моё место проживания?

Hi, have you tried to ask them about it, if there is any alternative way to confirm it and verify successfully ? I think the best thing to do would be to communicate with the casino about it and if they don't suggest anything and you continue to have problems, then I would recommend filing a complaint with us. 

Also, we give casinos a full 14 days to resolve the verification or withdrawal process. 

So I will wait for your reply and update.

Can you not upload the first page of your bank statement less than 3mths old in PDF format. It's never failed for me.

Yes, I understood that and I think it's a good move to lodge a complaint since the casino doesn't seem to be able to help. Let's see if our team can do it. Of course, if you manage to resolve the situation somehow in the meantime, let us know. 

I firmly believe that as soon as possible you will be able to say that you have been successfully verified. 

It worked thanks to your help, it's good that there are good people like you, thank you very much, I'm so relieved 👍👍👍👍

Es hat geklappt dank ihrer hilfe gut das es solche gute menschen wie euch gibt vielen dank bin so erleichtert 👍👍👍👍

In that case, congratulations and I am excited together with you. The verification was carried out and I strongly believe that the withdrawal from the casino will be equally successful. If there are any problems, please do not hesitate to contact us. 

Good luck. ☘️🤗

Hello Jaro payout problems They now say in general business terms that the 10% should be withheld first here because of money laundering then here commission 10 percent I have 3000 euros I only want to pay out 2750 euros should go to slots and make bets with 59 euros so that the requirements are met I have no bonus accepted or played here the last conversation

Hallo jaro auszahlung probleme Sie sagen jetzt allgemein geschaeftsbediehungen müssten die 10% einbehalten erst hies Wegen geldwaesche dan hies provision 10 prozend habe 3000 euro wollen mir nur 2750 euro auszahlen soll an slots gehen und einsaetze mit 59 euro machen damit die forderungen erfüllt sind habe kein bonus angenommen oder gespielt hier das letzte gesprech

Here is my balance 3027 euros 2750 € in the payout process but the 250 euros have to stay there as a commission bonus money 0 euros I pay in and also have to give a commission for payment that's not normal

Hier ist mein guthaben 3027 euro 2750 € im auszahlungsprozess aber die 250 euro müssen als provision da bleiben bonus geld 0 euro ich zahlen ein und muss für bezahlung auch noch provision geben das ist doch nicht normal

Hello, on the 5th day we just got a reason for not passing verification. Today we sent a document with a name and address again, we are waiting for a response, there were more than 8 submissions of documents and none of them were accepted. The casino did not provide the opportunity to send other proof of my residential address

Здравствуйте, на 5 день только пристали причину не прохождения верификации. Сегодня снова отправили документ с именем и адресом, ждем ответа, было более 8 отправок документов и никакой из них не приняли. Казино не придоставило возможности отправить другое доказательства моего адреса проживания

Hello, I’m writing to you to explain my verification history, Bruce Beth Casino has restricted my entry there today, although I received a letter in the mail... tell me along the way, do I need to complain with your help??? I’ve been going through verification since March 6th and still to no avail.. where to upload skinshots?? And what.. thank you

Здравствуйте, обращаюсь к вам с разъяснения моей историей верификации, Казино Брюс Бэт ограничили мне вход туда сегодня, хотя на почту пришло письмо... подскажите по ходу мне с вашей помощью нужно жаловаться???с 6 марта прохожу верификацию и всё безрезультатно..куда загрузить скиншоты?? И какие.. спасибо