pre 3 meseci
That might help with your case actually. We just need to wait for our complaint team to get to it.
OdgovoriCitiraj1
Candy Casino - opšta diskusija (strana 3)
pre 3 meseci
Sada su došli ovi prevaranti i ovih 800 evra je nestalo za 4 nedelje.
Automatski prevedeno:
pre 3 meseci
I actually don't get the point of your post. Could you be more specific, please?
pre 3 meseci
Uplatio sam 40 evra i uzeo bonus od 200%, taj iznos je bio 80 evra i morao sam da uložim 3740 evra koje sam mogao da uložim, a stanje je bilo oko 600 evra koje mi je prebačeno za igru ili podizanje. Pokušao sam da izvršim podizanje, ali su dokumenti zahtevali gde je trebalo 5 dana da nastavim da igram, a zatim sam izvršio novo podizanje. Korisnička služba je rekla da moram da pošaljem sliku svog lica, pasoša i kartice i gde sam napisao „candy casino" ništa. Uradio sam sve i ponovo sam čekao 5 dana i igrao sa ovim novcem i osvojio ukupno: 8500 evra, a zatim sam podigao 6500 evra i 1500 evra. Ostavio sam 500 evra u žetonima za igru sa kojima mogu da igram. Onda se desilo da je moje stanje bilo 0 evra, a podizanje je bilo 800 evra, na šta sam čekao 3 nedelje jer su imali problema sa isplatom, zatim su mi isplatili 400 evra i rekli mi da će doći još 400 evra.
Automatski prevedeno:
pre 3 meseci
Hi, just to make sure I understand correctly:
you deposited €40 and took a 200% bonus, so you started with €80 in total. You completed the wagering of around €3,740 and ended up with a balance of about €600, which should have been available for play or withdrawal. You then tried to withdraw, but the casino asked for documents, and the verification took several days. While waiting, you continued playing, later submitted more verification photos (including the selfie with your ID and "Candy Casino" note), and again waited a few days. During that time, you kept playing and your balance increased to about €8,500. You requested a €6,500 withdrawal, left €1,500 in your account, and €500 as playable chips,but then your balance suddenly dropped to zero.
You were left waiting for an €800 withdrawal, of which only €400 was eventually paid, with the casino saying the rest would follow.
Did I get that right?
And could you tell me how the casino explained this outcome? Sometimes the situation depends on specific bonus terms, like a maximum withdrawal limit or whether the bonus funds have to be withdrawn before playing again, so their clarification would really help us understand what happened here.
Let me know, please.
pre 3 meseci
Da, upravo se to desilo. Pročitao sam bonus neposredno pre nego što sam uplatio depozit i pisalo je 20x ulaganje, što je bilo 800 evra, što sam sada dobio od njih posle dugog čekanja. Pitao sam ih da li mogu da nastavim da igram sa ovim novcem i rekli su da mogu. Tek kada sam izvršio prvu isplatu, rekli su mi da ću od 8500 evra dobiti samo 800 evra.
Automatski prevedeno:
pre 3 meseci
In my opinion, the casino required you to withdraw your balance immediately after finishing the bonus; otherwise, the bonus limitations would remain active, as only a withdrawal can end the bonus.
Perhaps you should withdraw the money once the wagering is finished. Sad to say, those technical bonus solutions are very often quite illogical and the player won't conclude that on his own.
Hence, I'd like to repeat: could you please tell me how the casino explained this outcome?
Occasionally the situation depends on specific bonus terms, like a maximum withdrawal limit or whether the bonus funds have to be withdrawn before playing again, so their clarification would really help us understand what happened here.
pre 3 meseci
Da, kazino mi je to rekao tek nakon što sam osvojio tih 8.500 evra. Kada sam podigao 6.500 i 1.500 evra, nije bilo važno da li sam osvojio 10.000 evra, ne bih dobio 800 evra. Pitao sam ih zašto mi to nisu mogli reći ranije jer sam podigao manje iznose, ali nisam dobio odgovor.
Automatski prevedeno:
pre 3 meseci
Well, is this stated in the rules, perhaps? I checked out briefly but could not find anything concrete. I agree the casino should respond to you openly and clear out any doubts you may have.
Perhaps if we begin with the specific bonus, we can come up with something. What specific bonus did you take, please?
pre 3 meseci
Postoji bonus gde je 200% prvi depozit i nešto maksimalnog isplaćivanja. A promet je bio 40x što je za mene bilo 3700€.
Stvar je u tome što, iako sam ih pitao o nastavku igre, rekli su da je stanje besplatno, ali da je trebalo odmah da bude povučeno na račun, što je bilo nemoguće jer su proveli više od 3 nedelje sa ovim dokerima. I da sam izgubio novac, ne bih ništa dobio, ali kada sam nastavio da igram i pobedio, dobio sam 800€. Korisnički servis je zaista užasan, kao i kazino.
Automatski prevedeno:
pre 3 meseci
Oh, so the casino told you that you had to withdraw, but at the same time, the withdrawal wasn't carried out by the casino. Ah! I really appreciate you helping me understand that.
In that case, it seems there isn't much left to discuss. The picture is obvious and it must have been very difficult! Thank you for your efforts and patience. Perhaps other players will eventually have something to add.
pre 3 meseci
Kazino mi nikada nije rekao da prvo treba da podignem novac. Onda, kada su dokumenti odobreni i kada sam zaradio 6500 evra, a zatim još 1500 evra, pitao sam zašto je to tako, a odgovor je bio da ne ispunjavam uslove jer sam zaradio 800 evra.
Automatski prevedeno:
pre 3 meseci
I believe this is what I mentioned earlier. Many casinos require players to immediately withdraw any money won from bonuses, as the system continues to enforce bonus limitations even after the wagering requirements have been met. We call it the "technical withdrawal," and in my opinion it is a very illogical solution.
Fair to say, it's easier for casinos this way but irrational for players.
The wagering has been completed, the winnings have been capped and transferred to the real balance, but a withdrawal is still technically required so the bonus limitations end.
Such things need to be clearly specified in the rules and in the bonus; otherwise, the player has literally no way of finding out on his own.
I have a strong feeling this is what happened to you.
I tried to find out which specific bonus you took and whether the associated technical steps are mentioned in the Terms and Conditions.
pre 3 meseci
Poslao sam poruku podršci i korisničkoj službi, ali oni ne odgovaraju ništa. Korisnička služba mi nije ništa rekla, već je rekla da možete da nastavite da igrate, ali da nikome ne preporučujem kazino jer imaju problema sa isplatama, a korisnička služba je zaista loša, ovo je naravno moje mišljenje, samo su me prevarili.
Automatski prevedeno:
pre 3 meseci
I very much respect your experience, and I have no intention of pressing you further. Hopefully, Igor will help out. I personally thank you for your patience here with me. 🙏
If only you could keep me updated on the progress, that would be fantastic. I'd love to know the outcome of the complaint and how you fare.
pre 3 meseci
Mogu vam reći kada i sam dobijem jasan odgovor.
Automatski prevedeno:
OdgovoriCitiraj1
pre 3 meseci
Thank you very much.
pre 2 meseci
Jasan odgovor je da je korisnička služba zaista loša, kazino je oprao ruke od toga, što nije bilo iznenađenje.
Automatski prevedeno:
pre 2 meseci
Hello and thank you for getting back here. I'm sorry to see the matter has not been resolved yet. the way I see it in the complaint, though, Igor appears not to be very amused by the casino last response...
Do you see the same?
pre 2 meseci
Zanima me kada sam ih mnogo puta pitao da li mogu da igram, a oni su rekli da mogu, to se desilo i u situaciji sa povlačenjem.
Automatski prevedeno:
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