pre 1 godinu
Hello. I have an issue with Casinoin they dont give me my money. I need help
pre 1 godinu
And you have done the best that you filed a complaint then.
I can see that our team needs some more information from you, so whenever possible, reply to all the questions, please.
Hopefully we'll be able to get to the bottom of this issue soon.
pre 1 godinu
Da, jesam. Hvala vam puno.
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pre 1 godinu
That is great. Thank you.
pre 11 meseci
Hello i have an issue with casinoin,im not getting paid my money and it seems like they are trying to delay the verification.
pre 10 meseci
Could you provide some more details about what the issue is, please?
pre 7 meseci
I am writing to file a complaint against casinoin.io, which is refusing to pay out my winnings despite me complying with all terms of use, except for a self-exclusion that I voluntarily activated for responsible gaming reasons.
The account where I hit the max win was created without any identity verification or checks, even though my previous account had an active self-restricted from playing for 1 month,just wanted to play again,why casino should care they want money
I deposited funds and played freely without being asked to verify my identity.
When I won the maximum payout, the casino refused to pay, citing the self-exclusion and breach of terms, despite not applying the same strictness when I made deposits.
I consider this practice unfair and inconsistent, as the casino accepted my money without verification but now refuses to pay my winnings for the same reason.
I kindly request your assistance in investigating this matter and helping me claim my rightful winnings
pre 7 meseci
Hi, so do I understand correctly that you had one account here that you self-excluded and then you opened another one from which you deposited and won max win?
Do you know that the casino does not need to verify the player on the first deposit? Do you know that what you did, if I understand correctly, is a violation of the rules and the casino will not be obliged to refund your money or pay out your winnings? Why did you even think of creating another account thinking that you are entitled to winnings?
If I misunderstood, I'd appreciate it if you could clarify.
pre 7 meseci
Ovaj kazino je potpuno prevarantski. Čista prevara u kazinu. Klonite se!
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pre 7 meseci
Hi, could you also explain why? What have you experienced here?
pre 2 meseci
Hey, this casino keeps delaying customers verification, I have waited now 9 days for verification, in casinos terms and conditions it is said it can take up to 5 days, Clearly they do not want to pay out my winnings. Support keeps telling same answers every day
Izmenjeno
pre 2 meseci
What do they say to you, though?
Did you send all the required documents as requested, please?
If so, they should move forward now, right?
I really hope you get the winnings soon, so please update us about the situation.
pre 1 meseca
Dobro veče!!
Osvojio sam 2.000 evra u kazinu. Već 2 dana pokušavam da podignem novac i čekaju me. Već sam ranije podigao novac i to je odmah urađeno. Sada se plašim, na osnovu onoga što čitam, da nikada neću dobiti svoj novac. Stalno im šaljem poruke, a oni mi kažu da stručnjaci to proveravaju, ali mi ne daju konkretan odgovor. Plašim se da nikada neću dobiti svoj novac. Molim vas, pomozite mi.
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pre 1 meseca
Jesi li konačno dobio/la svoj novac?
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pre 1 meseca
Jesi li konačno dobio/la svoj novac?
Automatski prevedeno:
pre 1 meseca
Jesi li konačno dobio/la svoj novac?
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pre 1 meseca
Hey! Yes, i got my winnings but the KYC documents check took very long, about 14 days. But, yes they eventually paid out. How long have you waited?
OdgovoriCitiraj1
pre 1 meseca
Čekam već 3 dana. Znam da nije dugo, ali su me ostavili da čekam, a da mi nisu dali nikakav konkretan odgovor. Nisu čak ni tražili nikakva dokumenta. Samo mi stalno govore da moj zahtev pregledaju stručnjaci!!! Plašim se da li ću ikada dobiti svoj novac.
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pre 1 meseca
Hey. Your withdrawal request is being reviewed or what are they reviewing?
pre 1 meseca
Voleo bih da znam šta istražuju!! Stalno mi govore da je moj zahtev za isplatu prosleđen nadležnom odeljenju i da je u toku razmatranje. Kažu da će me obavestiti kada budu imali vesti, ali me teraju da čekam. Da li želite da dobijem svoj novac? Osvojio sam 2.000 evra.
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